Experience and Expertise
Titan Solar Power has substantial experience in solar installations. Here are some details:
Experience in Solar Installations
- Titan Solar Power was founded in 2013 and has rapidly grown to become one of the top installers in the southwestern United States.
- The company has completed over 80,000 projects and installed over 220,000,000 watts.
- Titan Solar Power is often cited as the number one installer of solar panels by volume in the U.S., with over 33,000 residential solar panel system installations.
- In addition to residential installations, Titan also covers commercial solar installations and provides solar monitoring.
Staff Qualifications
- Titan Solar Power is always looking for talented people to join their team. They have a range of roles, including Solar Installer, Journeyperson Electrician, and Senior Electrician.
- The company values include embracing drive and change, being passionate and determined, communicating clear expectations, honoring commitments with integrity, building a positive team and family spirit, and fostering confidence with happiness and respect.
- While specific qualifications for staff are not listed, the company’s growth and success suggest a high level of expertise among its employees.
Customer Service and Support
Titan Solar Power offers a range of post-installation support and maintenance services to its customers. Here are some details:
Post-Installation Support
- Titan Solar Power provides a customer service line at (855) SAY-SOLAR for any post-installation inquiries or issues.
- Customers can also reach out to them via email at info@titansolarpower.com.
- Their customer service is available from Monday to Friday, 8:00 AM – 5:00 PM.
- They have a dedicated service page on their website where customers can schedule a service. Customers can provide a description of the issue and any other notes they feel are important to their service needs.
Maintenance Services
- Titan Solar Power handles all aspects of a solar module installation.
- They take pride in their work and ensure that it will stand the test of time.
- However, it’s important to note that according to some sources, the company has stated that after the installation is done, the maintenance of the solar panels is the sole responsibility of the customers.
- Despite this, they do offer emergency service calls, which suggests they may provide some level of post-installation support.
Handling Complaints
- Titan Solar Power has a process in place for handling customer complaints. Customers can contact them directly through their customer service line or email.
- They also have a form on their website where customers can submit their questions or concerns.
Local Knowledge
Titan Solar Power has demonstrated familiarity with local regulations, rebates, and solar incentives. Here are some details:
Local Regulations
- Titan Solar Power operates in 16 states in the southern U.S. and along the East Coast, indicating a broad understanding of local regulations across these regions.
- However, it’s worth noting that the company has faced scrutiny in Nevada for alleged misleading of customers and has been on probation with the Nevada State Contractors Board since May 2023.
Rebates and Incentives
- Titan Solar Power is aware of the federal government incentives and rebates for solar energy. They mention on their website that customers can take advantage of government incentives and rebates.
- They also mention that the federal government offers a tax credit for installing solar panels. This credit can be applied against either income or capital gains taxes during tax season.
- According to an external source, the federal tax credit is currently 26% of your total project costs, including installation.
Installation Details
Titan Solar Power does use in-house teams for their installations. After permit approval, Titan contacts the property owner to schedule the installation. When Titan’s install team arrives, they go over the design plans for final approval before they begin. They handle all aspects of a solar module installation. This process typically takes 1 to 5 days depending on the size of the property and system. This approach allows Titan Solar Power to maintain quality control and accountability throughout the installation process.
Reviews
Positive Reviews
- “Great Experience: I had a great experience with Titan. They completed a main panel upgrade along with the solar, and the install looks and works great. They also worked very well with me while I had roof work done prior to install.”
- “Full-Service Solar Installation: Titan Solar Power conducts a five-step solar panel installation process to help homeowners maximize their savings. Customers can start saving money the minute the system gets plugged into the power grid.”
- “High-Quality Solar Equipment: Titan Solar Power prides itself on the quality of solar panel and solar inverter equipment it uses for its residential solar arrays. In addition to LG solar panels and the LG Chem solar backup battery, Titan has also formed a partnership with a leading solar panel manufacturer in Silfab.”
Negative Reviews
- “Worst decision ever!!! If your looking to get solar do your homework!! If you didn’t know is that if you don’t have a new roof you shouldn’t put solar on your home (they are not supposed to at all) even if you say they will inspect it of course they will tell you it’s good they want the sale they are In it to make money it’s a scam I have barely had it 2 years and now I’m being told I need a new roof and it’s an additional 11,000 to take the solar off and put it back I’m very frustrated as a single mother trying her best this company has screwed!! me don’t do it!!!”
- “Be careful: Titan is on to the fact that people are learning about them. Now they recruit a 3rd party to do the “sales” pitch – which is riddled with lies and misleading information. Once they get you, you get the contract to sign – that is when Titan enters into the picture. They are the installer and provider, but you may sign because you built trust/rapport with the sales company and all the lies they told you sounded like a no brainer.”
- “Liars: Back in March of 2022 I was approached by a young man named Jacob Shreeve, who works for Titan Solar. My husband and I had been thinking about getting solar for many years and so I was interested in what the young man had to say. I told him of our interest and that we always liked the idea of having solar when there are power outages so we can still have electricity and also as a way to help the environment.”
*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.
Source
Areas served
The company has a presence in North Carolina in Charlotte and Greensboro.
Services Offered
- Residential Solar Panel Installation: Titan Solar Power specializes in residential solar panel installation. They handle all aspects of a solar module installation. This includes a five-step solar panel installation process to help homeowners maximize their savings.
- Ongoing Maintenance: Titan Solar Power also provides ongoing maintenance services for the solar panels they install.
- EV Chargers: In addition to solar panel installation and maintenance, Titan Solar Power also offers installation services for Electric Vehicle (EV) chargers.
- Energy Monitoring: Titan Solar Power provides solar monitoring services. This allows homeowners to track the performance of their solar panel system.
- Commercial Solar Installations: Apart from residential services, Titan Solar Power also covers commercial solar installations.
- Solar Equipment: Titan Solar Power prides itself on the quality of solar panel and solar inverter equipment it uses for its residential solar arrays. They use equipment from leading manufacturers like Silfab, SolarEdge, Enphase, LG, Q Cells, LG Chem, and Generac.
Brands Sold
Solar Panels: Titan Solar Power uses cutting-edge photovoltaic (PV) technology that turns sunlight into clean, renewable energy. They use solar panels from leading manufacturers like Silfab. However, the exact types of solar panels used can vary based on the specific needs of the customer and the project.
Inverters: Titan Solar Power uses inverters from leading brands such as SolarEdge and Enphase. These inverters convert the direct current (DC) produced by the solar panels into alternating current (AC) that can be used in your home.
Batteries: Titan Solar Power uses high-quality batteries for energy storage. They use batteries from leading manufacturers like LG Chem and Generac. The exact type of battery used can vary based on the specific needs of the customer and the project.
Brand Partnerships: Titan Solar Power has formed partnerships with several leading companies in the solar industry. They have extended their existing partnership with Sunrun, a leading home solar, battery storage, and energy services provider. This partnership allows Titan to leverage Sunrun’s well-known and trusted brand with consumers, as well as its industry-leading home solar and battery offering. Titan Solar Power is also the official solar contractor of the Phoenix Suns.
Licenses & Certifications
State Licenses:
- Titan Solar Power operates in multiple states including California, Nevada, Utah, Arizona, New Mexico, Colorado, Texas, Missouri, Illinois, Mississippi, Florida, Georgia, South Carolina, North Carolina, Virginia, and New Jersey.
- They have plans to expand to Louisiana, Arkansas, Tennessee, Kansas, Wisconsin, Michigan, West Virginia, and Delaware.
- They hold a license number of 4267265, issued by Secretary of State-Corporations.
- However, it’s worth noting that as of May 2023, the company has been on probation with the Nevada State Contractors Board.
Industry Certifications:
- While we couldn’t find specific information about Titan Solar Power’s NABCEP certification, it’s important to note that NABCEP (North American Board of Certified Energy Practitioners) certification is a widely recognized industry standard. To become NABCEP-certified, installers must pass an exam, sign a code of ethics, and possess at least one year of installation experience.
Insurance Details:
- Titan Solar Power has partnered with Valley Insurance Group to assist in providing necessary insurance programs to protect the company and its assets.
- They also offer an industry-leading 25-year workmanship and roof penetration warranty.
Warranty
Titan Solar Power offers the following warranty terms for their products and installation work:
Product Warranties:
- Power Optimizers: These have a warranty period of 25 years, commencing on the earlier of 4 months from the date the power optimizers are shipped from SolarEdge, and the installation of the power optimizers.
- Inverters, Safety & Monitoring Interface (SMI), Auto-transformer: These have a warranty period of 12 years, commencing on the earlier of 4 months from the date the products are shipped from SolarEdge, and the installation of the products.
- StorEdge Interface: This has a warranty period of 10 years, commencing on the earlier of 4 months from the date the Interfaces are shipped from SolarEdge, and the installation of the Interfaces.
- ZigBee Gateway, Commercial Gateway, Firefighter Gateway, Smart Energy products, Cellular Communication Products, RS485 Plug-in, Energy Meter, Smart EV Charger: These have a warranty period of 5 years, commencing on the earlier of 4 months from the date the product is shipped from SolarEdge, and the installation of the product.
Installation Work Warranty:
- Titan Solar Power offers an industry-leading 25-year workmanship and roof penetration warranty.
Payment & Financing Options
- Cash Purchase: Customers have the option to pay for their solar panel system in full at the time of installation.
- Solar Loans: Titan Solar Power has partnered with Loanpal, a third-party financier that specializes in solar loans. This allows customers to finance their solar panel system. Loanpal boasts high approval rates, fast financing, and loan amounts of up to $100,000.
- Solar Leases and Power Purchase Agreements (PPAs): In addition to cash purchases and solar loans, Titan Solar Power also offers solar leases and PPAs. These options allow customers to use solar energy without the upfront cost of purchasing a solar panel system. Instead, customers pay a monthly fee or a set price per kilowatt-hour for the solar energy they consume.
Contact Information
Email: info@titansolarpower.com
Local Offices Addresses: 2211 W Meadowview Road, Suite #103, Greensboro, NC 27407
