Carolina Solar Services Reviews

What customers think

Carolina Solar Services has received a mix of reviews from customers. Here’s a summary of what customers have to say:

Positive Reviews

• Customers have appreciated the company’s helpful staff, high-quality offerings, and fair prices.
• Some customers have praised the company’s professionalism, knowledge, and dedication to customer satisfaction.
• One customer mentioned that they have been extremely pleased with all the work that Carolina Solar has done for them. The technicians were very professional and personable.
• Another customer mentioned that the problems with the schedule were not any problem with the contractor. It had to do with The City of Myrtle Beach Building Department and them having to figure out on dealing with solar installation.

Negative Reviews

• Some customers have voiced concerns about the company’s delayed response times, unfinished installations, and lack of clarity in their interactions.
• One customer mentioned that there were some discrepancies between what was agreed beforehand and what was actually installed.

On the rating side, Carolina Solar has an average rating of 4.06 based on 3 reviews. The breakdown of consumer reviews is as follows:

• Sales Process: 4.7
• Price as quoted: 4.5
• On schedule: 5.0
• After sales support: 4.5

Experience and Expertise

• Carolina Solar Services has nearly a decade of experience with clean energy assets. The company maintains over 780 megawatts of solar assets across 10 states, which range in size from 50 kW to 25+ MW. They have a team of 40 technicians who are dedicated to providing premium client service, maximum uptime, and reliability for every solar generator.
• As for the qualifications of its staff, the company has a diverse team with various skills and experiences. For instance, they have job postings that require 5-7 years of solar and/or B2B technical sales experience, excellent customer service skills, and excellent written and verbal communication.
• The company is also a B Corp and is verified by B Lab to meet high standards of social and environmental performance, transparency, and accountability. This indicates that the company values professionalism and ethical business practices.

Customer Service and Support

Carolina Solar Services offers a range of post-installation support and maintenance services to ensure that clean energy assets operate effectively and for their expected life. Here are the types of services they offer:

1. Field Maintenance: The CSS team provides rapid response preventative and corrective maintenance for solar power plants, energy storage, and electric vehicle charging networks.
2. Remote Operations and Analysis: This service likely involves monitoring the performance of the solar systems remotely and analyzing the data to identify any potential issues or areas for improvement.
3. Special Projects: While the specifics aren’t mentioned, this could involve unique or complex projects that require specialized attention.

As an independent O&M provider, their team of technicians maintains over 780 MW of solar assets in the U.S. which range in size from 50 kW to 25+ MW. For all needs on the array side of the interconnection, they put boots on the ground and handle it with class-leading professionalism.

Local Knowledge

Carolina Solar Services, being a local company based in North Carolina, is likely to have a good understanding of the local regulations, rebates, and solar incentives. Here are some key points:

Local Regulations

• In North Carolina, a building permit is required for any construction, installation, repair, replacement, or alteration to a building or real property costing more than $20,000.
• Separate trade permits are typically required if the project involves electrical, plumbing, or mechanical work.
• The North Carolina Office of State Fire Marshall (OSFM), the North Carolina Licensing Board for General Contractors, and the North Carolina State Board of Examiners of Electrical Contractors have provided guidelines on solar panel installation licensing and permitting.

Rebates and Solar Incentives

• North Carolina offers several incentives for solar installations. One of the major incentives is the Duke Energy Solar Rebate Program. Residential customers receive 40 cents per watt, which averages to about $2,000 in savings for a typical 5 kilowatt (kW) system.
• Commercial customers get 30 cents per watt, up to a rebate of $30,000.
• Nonprofit customers get 75 cents per watt, up to a rebate of $75,000.
• All North Carolina residents are eligible for the 30% federal solar tax credit on their tax returns.
• North Carolina also offers statewide property tax exemptions, renewable energy financing programs, and net metering.

Installation Details

We couldn’t find specific information about whether Carolina Solar Services uses in-house teams for installations or outsources the work.

Reviews

Positive Reviews

1. “Scheduling their work is quick and easy. Very professional. They were here as promised, on time. Work was completed quickly with no mess. We’ve had them tint multiple windows over the past year. Highly recommend them.”
2. “Jeff and his team are always great to work with. Fast to respond and provide great products. I highly recommend using Carolina Solar.”
3. “Fast, friendly, and talented installers! Setup and cleaned up nicely- used top grade film!”

Negative Reviews

We couldn’t find any negative reviews for Carolina Solar Services from the sources you mentioned. It’s possible that there may be some out there, but they weren’t immediately available in my search results.

*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.

Source

Areas served

The company has a presence in North Carolina in Durham.

Services Offered

• Electrical Services: They provide electrical services to keep PV systems at their peak performance.

• Performance Engineering: They provide custom solutions for client needs.

• Special Projects: They undertake special projects related to solar energy.

• Livestock Services: They have a unique biological vegetation management solution involving a flock of 590 sheep, ensuring efficient and environmentally friendly maintenance of solar farms.

• Landscaping Services: They offer landscaping services for solar farms.

• UAV Services: They capture unique insights to enhance PV performance through their UAV services.

Brands Sold

Carolina Solar Services is dedicated to providing premium client service, maximum uptime, and reliability for every solar generator. However, the specific types of solar panels, inverters, and batteries they offer, as well as any brand partnerships, are not explicitly mentioned in the sources we found.

Licenses & Certifications

• State Licenses: In South Carolina, the Department of Labor, Licensing, and Regulation (LLR) requires licenses and certifications for solar installations. The specific licenses required depend on the type of installation (residential or commercial), whether the system is roof-mounted or ground-mounted, and if additional structural framing members are required. Each local city, town, or county may also require a business license to conduct business within that jurisdiction. However, we couldn’t find specific information about the state licenses held by Carolina Solar Services.

• Industry Certifications: The North American Board of Certified Energy Practitioners (NABCEP) is a well-recognized certification in the solar industry. NABCEP ensures solar installers have the knowledge and skills to meet the demands of renewable energy projects and employers across the world. However, we couldn’t find specific information about whether Carolina Solar Services holds a NABCEP certification.

• Insurance Details: We couldn’t find specific information about Carolina Solar Services’ insurance details.

Warranty

Product Warranty: Carolina Solar Services uses solar panels from various manufacturers, and the warranty terms can vary. For example, REC Group, a well-known solar panel manufacturer, offers a comprehensive ProTrust warranty for their products. This includes:

• A 25-year warranty for product, performance, and labor for installations up to 25 kW.
• Systems between 25-500 kW have the same 25-year product and performance warranties, plus a 10-year labor warranty.
• All panels come standard with a 20-year product warranty.
• REC’s performance warranty ensures that REC panels perform exactly as expected – every year for 25 years.

Installation Work Warranty: Carolina Solar Services’ installation work is backed by a personal guarantee of satisfaction. Additionally, professional installation qualifies you for a full factory 3M warranty and a performance guarantee.

Payment & Financing Options

• Solar Loans: Solar loans allow you to finance the purchase of your solar system over time. This can be an attractive option because it allows you to own your system and take advantage of all available tax credits and incentives. While we couldn’t find specific information about Carolina Solar Services offering solar loans, many solar installation companies do offer this option.

• Leases: Leasing allows you to “rent” the solar energy system for a set period of time with no money down. You generally pay a fixed monthly rate no matter how much energy the system produces each month. The monthly rate may increase each year. However, we couldn’t find specific information about whether Carolina Solar Services offers solar leases.

• Power Purchase Agreements (PPAs): A Power Purchase Agreement (PPA) is a financial agreement where a developer arranges for the design, permitting, financing, and installation of a solar energy system on a customer’s property at little to no cost. The developer sells the power generated to the host customer at a fixed rate that is typically lower than the local utility’s retail rate. This could be a viable option depending on the state regulations. However, we couldn’t find specific information about whether Carolina Solar Services offers PPAs.

Contact Information

Phone Number(s): (919) 808-5285

Email: info@carolinasolar.services

Local Offices Addresses: 2544 Durham Chapel Hill Blvd, Durham, NC, 27707

Headquarter Address: 2544 Durham Chapel Hill Blvd, Durham, North Carolina, 27707