Sundance Power Systems Inc Reviews

What customers think

Sundance Power Systems Inc has a strong online reputation with positive customer reviews. Here’s a summary of what customers are saying:

• Overall Ratings: The company has an average rating of 4.8 based on 47 reviews, and 4.5 based on 8 reviews. Another source reports an average rating of 4.7.
• Customer Feedback: Customers appreciate Sundance Power Systems for their professionalism, quality work, and excellent customer service. They have praised the company for their smooth process, timely communication, and knowledgeable staff.
• Specific Reviews: One customer mentioned that Sundance Power Systems exceeded their expectations. The sales process was low key, no pressure, and the crew was consistently respectful of their space. Another customer appreciated that their 30-year-old system was repaired and considered in sufficient shape to continue working.
• Negative Feedback: There was a report of a service appointment being cancelled because the company no longer had enough employees to service the customer’s area.

Experience and Expertise

Sundance Power Systems Inc has a significant amount of experience in solar installations. Here are some details:

Experience in Solar Installations:

• Sundance Power Systems Inc has been an active leader in the renewable energy industry since being founded in 1995.
• They have been installing solar, radiant heat & more for over 25 years.
• The company offers services for Grid-Tied Solar System, Consultation, Solar Carports, Off-Grid Solar Systems, Battery Storage, Panel Installation, Cleaning and Maintenance, Skilled Repairs, and Financing Assistance.

Staff Qualifications:

• The staff at Sundance Power Systems Inc is highly knowledgeable and experienced.
• The team brings expertise to all aspects of project development.
• The company’s executive team and key decision makers include roles such as Vice President, Director of Communications, Director of Sales, Service Manager, Shop and Supply Manager, and various technicians and crew leaders.
• The entire staff is dedicated to quality work and transparency in each step of the process.

In summary, Sundance Power Systems Inc has a wealth of experience in solar installations and a highly qualified team, making them a reliable choice for solar energy solutions.

Customer Service and Support

Sundance Power Systems Inc offers a comprehensive range of post-installation support and maintenance services to ensure optimal performance of the installed systems. Here are some details:

Post-Installation Support:

• Sundance Power Systems Inc has a full-time Service Department to support your system’s ongoing optimal performance.
• They offer an unparalleled customer service experience, integrity, advanced system design, and long-term service.

Maintenance Services:

• Sundance Power Systems Inc provides routine maintenance and repairs to ensure that your system is performing optimally.
• For solar electric, solar hot water, and radiant floor heating systems, they offer annual maintenance agreements with discounted rates.
• Their technical team will provide you with an annual service call to maintain your system’s optimal performance with comprehensive diagnostic testing.
• They also offer a Performance Maintenance Agreements (PMAs) that include standard system checks to save you time and money.

Customer Service:

• Sundance Power Systems Inc is known for providing high-quality customer service before, during, and after the job.
• They have a dedicated Service Department that serves Western North Carolina and Upstate South Carolina.
• They are experienced, capable, and are good people.

Handling Complaints:

• Sundance Power Systems Inc is not BBB accredited, but they are committed to resolving any issues or complaints that their customers may have.
• They work closely with their customers to ensure satisfaction and address any concerns promptly and professionally.

In summary, Sundance Power Systems Inc differentiates itself through its commitment to post-installation support, routine maintenance services, and excellent customer service. They strive to ensure that their customers’ solar systems continue to operate at peak performance long after installation.

Local Knowledge

Sundance Power Systems Inc has a deep understanding of local regulations, rebates, and solar incentives, which is crucial for efficient and legal solar installations. Here are some highlights:

Familiarity with Local Regulations:

• Sundance Power Systems Inc has been instrumental in maintaining solar incentives in North Carolina.
• The company has worked with regulators and other stakeholders early on to push for solar-friendly policies and incentives.
• In 1996, Sundance negotiated the first Net Metering Agreement in North Carolina.
• In 1998, Sundance worked with the North Carolina Sustainable Energy Association (NCSEA) to pass SB3, a law that established interconnection standards in NC.

Knowledge of Rebates and Solar Incentives:

• Sundance Power Systems Inc has been part of the development group for the PowerPair Battery Rebate Program, an incentive program for new solar systems with battery storage.
• Homeowners who are Duke Energy customers are eligible for a rebate of up to $3,600 for solar and $5,400 for batteries (a total of $9,000) when installed together.
• Federal tax credits can reduce the cost of both commercial and residential solar electric systems by 26%. In addition, there may be state and utility incentives available.
• Sundance Power Systems Inc offers flexible financing options and can guide you through available incentives, tax credits, and rebate programs to make your solar investment more affordable.

In summary, Sundance Power Systems Inc’s familiarity with local regulations and knowledge of rebates and solar incentives significantly contribute to the efficiency and legality of the solar installation process.

Installation Details

Sundance Power Systems Inc uses in-house teams for their installations. They have a comprehensive 5 Step Design Process for residential projects that ensures quality control and accountability. This process includes a site visit, load analysis, preliminary design & estimate, design review, and final design detail & proposal.

Once the job has been transferred to their Installation Department, the Field Coordinator assigns a Project Manager who serves as the primary contact for all job-related issues. Sundance is committed to a smooth, timely, and quality installation, and they emphasize direct, open, and regular communication with their clients. Their field staff works to ensure that the installed system meets all safety codes and specifications for workmanship.

So, Sundance Power Systems Inc handles every aspect of an installation from the very first conversation through the commissioning of the system. This suggests a high level of quality control and accountability, as you mentioned.

Reviews

Positive Reviews

1. “Very professional, awesome job. Some other folks were a bit cheaper but no other company was anywhere near as knowledgeable or professional. Prompt and courteous. No problem from the array nearly 3 years later.”
2. “I called for an evaluation of my 30 year old system and any repair that might keep it going if possible. I could easily been taken advantage of because of my ignorance of the system but the very opposite occurred. My system which was leaking in five places was repaired and considered in sufficient shape to continue working. I found the service professional, courteous, informative and totally honest. Would recommend to anyone.”
3. “Sundance installed a 6 kW system on our roof. The sales process was low key, no pressure. The crew showed up as scheduled at 10:00am on a Monday, and was done and gone at 4:30pm that Wednesday. They were consistently respectful of our space, and did a great job of keeping things clean. After two years, the system has produced about 25 percent more energy than Sundance said it would. I could say nice things about these folks for hours, and still not do them justice.”

Negative Reviews

1. “I had a service appointment scheduled with Sundance for 4 months, and then out of the blue I got a call that they had to cancel my service. Apparently they no longer have enough employees to service my area so they are just leaving their customers hanging. They have been to my house twice prior to fix or repair other issues, but now they just cancelled the service that was scheduled and said I am no longer worth their time to come to my area. Beware, they may do the same to you!”

*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.

Source

Areas served

The company has a presence in North Carolina in Waynesville, Asheville and Hendersonville.

Services Offered

• Grid-Tied Solar System: They provide grid-tied solar systems that allow you to generate your own electricity and reduce your dependence on the power grid.
• Consultation: They offer consultation services to help you understand your energy needs and the best renewable energy solutions for you.
• Solar Carports: They design and install solar carports that not only provide shelter for your vehicle but also generate electricity.
• Off-Grid Solar Systems: For those who want complete energy independence, they offer off-grid solar systems.
• Battery Storage: They provide battery storage solutions that allow you to store excess solar energy for use when the sun isn’t shining.
• Panel Installation: They handle the installation of solar panels, ensuring they are properly positioned and connected for optimal performance.
• Cleaning and Maintenance: They offer cleaning and maintenance services to keep your solar system running at peak efficiency.
• Skilled Repairs: If your system ever has a problem, their skilled technicians can diagnose and repair it.
• Financing Assistance: They can help you navigate the various financing options available for solar energy systems.

Brands Sold

Solar Panels: Sundance Power Systems uses photovoltaic (PV) solar panels. These panels use a special material to convert the energy from the sun into electricity to power your home or business. The panels have no moving parts, which makes them extremely reliable. PV systems installed almost 50 years ago are still generating electricity, and improvements in technology have made solar photovoltaics more reliable than ever.

Inverters: Sundance Power Systems uses two primary types of solar power inverters: string inverters and microinverters.

• String Inverters: These are installed at a central location, usually near your electrical panel, and are connected to multiple solar panels in a series (or string). Sundance Power Systems pairs each solar panel in the system with an “optimizer” to maximize the energy output of a solar system.
• Microinverters: These are devices that connect to a single solar panel, converting DC (direct current) from the panel into AC (alternating current), which can power household appliances or be sent into the grid for energy credits. Microinverters are great for systems with shading issues or panels oriented in multiple directions.

The inverter suppliers for Sundance Power Systems include Alpha Technologies Services, Inc (OutBack Power), Yaskawa Solectria Solar, SMA Solar Technology AG, and SolarEdge Technologies, Ltd.

Batteries: Sundance Power Systems offers battery storage solutions. With a solar battery system, the excess energy generated by your solar panels fills up your battery for your use. This stored energy can be used at night when your solar system is not generating energy. Battery storage systems are particularly good for handling critical loads during power outages.

Licenses & Certifications

• State Licenses:We couldn’t find specific information about Sundance Power Systems Inc’s state licenses.
• Industry Certifications: Sundance Power Systems Inc has a strong commitment to professional development and industry standards. They have several staff members who are NABCEP Certified PV Installation Professionals. NABCEP stands for North American Board of Certified Energy Practitioners, a respected certification in the renewable energy industry. This certification demonstrates their competence in the field and their commitment to upholding high standards of ethical and professional practice.
• Insurance Details: We couldn’t find specific details about Sundance Power Systems Inc’s insurance coverage.

Warranty

Product Warranty: Sundance Power Systems Inc stands behind its products and ensures quality coverage. However, the specific terms of the product warranty may vary depending on the specific components used in the system. It’s recommended to review the complete warranty information provided by the company or the manufacturer of the specific components.

Installation Work Warranty: All systems installed by Sundance include a 5-year warranty on the workmanship of the system. This warranty covers any defects in the installation work done by Sundance Power Systems Inc.

Payment & Financing Options

Direct Purchase: When possible, direct ownership offers the most favorable investment opportunity. Tax credits and other incentives may help to put direct purchase within reach.

Solar Loans Sundance Power Systems Inc partners with financial institutions to offer solar loans:

1. SustainableHome™ Financing: As a participating dealer for Credit Human, Sundance Power Systems offers SustainableHome™ financing for Solar Energy projects. This option provides easy financing with great rates and flexible terms to help your budget.
2. Clean Energy Credit Union Loans: Sundance partners with the Clean Energy Credit Union to offer financing options for their customers. These loans have competitive rates and are specifically tailored to clean energy products and services.

Solar Leasing While the search results did not provide specific information about solar leasing options offered by Sundance Power Systems Inc, the company does mention that solar leasing is one of the models that make solar energy affordable.

Power Purchase Agreements (PPAs) The search results did not provide specific information about PPAs offered by Sundance Power Systems Inc.

Contact Information

Phone Number(s): (828) 645 2080

Email: info@sundancepower.com

Local Office Address: 11 Salem Hill Rd, Weaverville, NC, 28787

Headquarters Address: 11 Salem Hill Rd, Weaverville, NC, 28787