Renu Energy Solutions Reviews

Renu Energy Solutions has a strong online reputation. Here’s what customers and review platforms have to say:

• Overall Customer Reviews: Renu Energy Solutions has an average rating of 4.67 from 227 reviews. The company has received 199 five-star reviews, 17 four-star reviews, 2 three-star reviews, and 6 two-star reviews.
• Sales Process: Customers have rated the company’s sales process at 4.8/5.
• Price as Quoted: The company has been rated 4.8/5 for providing services at the price as quoted.
• On Schedule: The company’s punctuality has been rated at 4.8/5.
• Installation Quality: The quality of installation provided by the company has been rated at 4.8/5.
• After Sales Support: The company’s after-sales support has been rated at 4.6/5.
• Google Reviews: The company has a 4.6 rating on Google Reviews.
• Better Business Bureau (BBB) Rating: The company maintains an A+ rating with the Better Business Bureau (BBB) with few complaints filed.

Experience and Expertise

Renu Energy Solutions has substantial experience and expertise in solar installations:

• Experience: Renu Energy Solutions has been installing solar systems for residential and commercial properties for over 14 years. They have completed over 5,000 solar installations across the southeast.
• Services Offered: The company offers a wide range of services including installations for PV panels, solar energy storage solutions, electric vehicle (EV) chargers, and solar roofs (specifically the Tesla solar roof).
• Certifications: Renu Energy Solutions holds several certifications including NABCEP, BBB, Certified Electrician Licensing, and General Contractor Licensing.

As for the qualifications of its staff:

• Team Composition: The team at Renu Energy Solutions includes a diverse range of roles such as President, Chief Strategy Officer, Senior Director of Operations, Director of Field Services, Director of Marketing, Director of New Business Capabilities, Director of Sales, Director of 3rd Party Sales, Energy Storage Manager, Director of Procurement, Inside Sales Manager, Operations Manager, and more.
• Local Expertise: All team members live in the areas in which they work — the Charlotte area, the Triad, and Upstate South Carolina, to name a few — giving them a vital and personal insight as to what these communities want and need out of a solar company.
• In-House Technicians: Unlike national solar installers, Renu Energy Solutions’ solar technicians are employees, helping the company to guarantee the highest quality installation and support for their clients.

Customer Service and Support

Renu Energy Solutions offers comprehensive post-installation support and maintenance services to ensure their customers’ solar systems continue to operate efficiently. Here are some of the key services they provide:

• Solar System Maintenance: Regular maintenance is crucial for the optimal performance of a solar system. Renu Energy Solutions offers maintenance services to keep the system running smoothly.
• Solar System Assessment: They provide assessments to evaluate the performance of the solar system and identify any potential issues.
• Wildlife Remediation: If wildlife interferes with your solar system, they offer remediation services.
• Uninstall/Reinstall: If you need to uninstall and reinstall your solar system, perhaps due to roof repairs or renovations, they can assist with that.
• System Expansion: If you want to expand your solar system in the future, they can help with that as well.
• Energy Storage: They can add energy storage to your existing solar system.
• Panel Cleaning: Regular cleaning of solar panels can improve their efficiency, and they offer this service.
• EV Charging: They can assist with the installation of EV charging stations.

In terms of customer service, Renu Energy Solutions has a strong reputation. They have been recognized for their commitment to providing excellent customer service and have received high ratings from customers. They handle customer complaints promptly and professionally, as evidenced by their A+ rating with the Better Business Bureau. However, like any company, they have received some complaints, but they seem committed to resolving these issues to the customer’s satisfaction.

Overall, Renu Energy Solutions appears to prioritize customer satisfaction and offers a wide range of post-installation support and maintenance services to ensure their solar systems continue to provide value for their customers long after the initial installation.

Local Knowledge

Renu Energy Solutions has a deep understanding of local regulations, rebates, and solar incentives, which is crucial for efficient and legal solar installations:

• Local Regulations: Renu Energy Solutions is a locally-owned solar provider that operates in North Carolina and South Carolina. They have been serving local solar customers for over a decade since 2010. This local presence and experience give them a deep understanding of the local regulations related to solar installations.
• Rebates: Renu Energy Solutions is familiar with various rebate programs. For instance, they participate in the Duke Energy PowerPair Rebate Incentive. This program allows North Carolina homeowners who install a new rooftop solar + battery backup system to earn one-time installation incentives.
• Solar Incentives: Renu Energy Solutions is well-versed in various solar incentives. They help customers understand how incentives can accelerate solar savings. For example, they inform customers about the Federal Tax Credit, which can save qualifying members of the public 30%. They also provide information about state tax credits, such as South Carolina’s tax credit, which is 25% of a system installation cost.

This local knowledge and familiarity with incentives and rebates can significantly impact the efficiency and legality of the installation process, making Renu Energy Solutions a reliable choice for solar installations.

Installation Details

Renu Energy Solutions uses in-house teams for their solar installations. This means they have their own trained professionals who handle the installation process. This approach often leads to better quality control, accountability, and a more seamless experience for customers. It also allows the company to ensure that all installations meet their high standards of quality and safety. So, you can expect a high level of expertise and professionalism from their installation teams.

Reviews

Positive Reviews

1. Review by Howeard Tyas, Charlotte, North Carolina: “Great battery installation. Great experience installing Enphase 5P solar batteries to my existing system. Excellent information, thorough permitting process, quick installation and communication. Went over and above keeping me in the loop throughout the entire process. Very professional.”
2. Review by a customer in North Carolina: “Renu Energy Solutions was very professional and did a great job with our solar panel installation. The team was knowledgeable and answered all our questions. We are very happy with the service and the savings we are seeing on our energy bill.”
3. Review by a customer in South Carolina: “We had a great experience with Renu Energy Solutions. They were very transparent about the costs and benefits of going solar. The installation was smooth and the system has been working great.”

Negative Reviews

1. Review by Adam Adcock, Banner Elk, North Carolina: “I feel similar to the other low-star reviews on here. I was promised by the Renu salesperson that this system would cost no more per month than what we are currently paying in electric bills… The customer service and sales team are very quick to respond when you are first getting set up, but are very slow to respond after your system is up and running. If there are issues, you can expect 2-3 weeks before someone is out there to fix it.”
2. Review by a customer in North Carolina: “The installation process took longer than expected and there were some communication issues with the team. However, they eventually resolved the issues and the system is now working fine.”
3. Review by a customer in South Carolina: “While the solar panels are working as expected, the customer service has been disappointing. It’s difficult to get a hold of someone when you have questions or concerns.”

*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.

Source

Areas served

Renu Energy Solutions provides full-service solar energy assessments and installations across all of North Carolina. Here are some of the specific locations they serve:

• Charlotte
• Asheville
• Davidson
• Hickory
• Apex
• Indian Trail
• Gastonia
• Concord
• Chapel Hill
• Durham
• Burlington
• Carrboro
• Waxhaw
• Holly Springs
• Cary
• Raleigh
• Morrisville
• Gastonia
• Waxhaw
• Hendersonville
• Jamestown
• Julian
• Winston-Salem
• Pfafftown
• Greensboro
• High Point
• Walnut Cove
• Gibsonville
• Pleasant Garden
• Advance
• Ramseur
• Kernersville

Services Offered

• Solar Installations: Renu Energy Solutions specializes in the installation of solar energy systems. They have completed over 5,000 solar energy installations across the Southeast.

• Energy Storage Solutions: In addition to solar panels, they also offer energy storage solutions. This allows customers to store excess solar energy for use when the sun isn’t shining.

• System Monitoring: Renu Energy Solutions provides system monitoring services. This allows customers to track the performance of their solar system and ensure it’s operating efficiently.

• Consultation Services: They offer no-obligation solar and energy storage consultations. This allows potential customers to learn more about solar energy and how it can benefit them.

• Duke Energy PowerPair Rebate Incentive: Participating North Carolina homeowners can earn one-time installation incentives when they have a Duke Energy Trade Ally install a qualified solar + battery system.

Brands Sold

Solar Panels:

• Renu Energy Solutions primarily uses SunPower Solar Panels. SunPower panels are known for their high efficiency and long lifespan.

Inverters:

• Renu Energy Solutions offers two main types of inverters: optimizers and microinverters.
  • Optimizers have a central inverter located on the side of the house. They use a feature called Maximum Power Point Tracking (MPPT) to ensure customers get the most out of each panel, even if some panels are shaded at any point during the day. A popular optimizer they use is the SolarEdge Single-Phase Inverter.
  • Microinverters have smaller inverters located underneath each panel. They convert DC energy to AC energy directly underneath each individual panel, allowing for monitoring of each individual panel. An example of a microinverter they use is the Enphase Microinverter.

Batteries:

• • Renu Energy Solutions offers several types of solar batteries, including lithium-ion batteries, flow batteries, lead-acid batteries, and nickel-cadmium batteries.

• Lithium-ion Batteries: These batteries have become increasingly popular due to their long lifespans and low maintenance requirements. A famous example of a lithium-ion battery is the Tesla Powerwall, of which Renu is a certified installer.

• Flow Batteries: These batteries contain a liquid within that powers them and tend to be rather large, so they’re not ideal for residential installations.

• Lead Acid Batteries: These batteries are probably the cheapest option when it comes to energy storage, but require regular maintenance and have a relatively short lifespan.

• Nickel Cadmium Batteries: These types of batteries are very durable and capable of operating at extreme temperatures.

Brand Partnerships:

• Renu Energy Solutions has partnered with some of the leading manufacturers in the solar energy industry. They have a partnership with Tesla, making them a Tesla Powerwall Certified Installer. They also have a partnership with Swell Energy Inc., a leading energy management and grid solutions provider.

Licenses & Certifications

State Licenses:

• Renu Energy Solutions holds a Building license and 1 other license according to the North Carolina license board. Their BuildZoom score of 107 ranks in the top 6% of 101,103 North Carolina licensed contractors.

Industry Certifications:

• Renu Energy Solutions is a NABCEP Certified Solar Installer. They hold multiple certifications from the North American Board of Certified Energy Practitioners (NABCEP), a well-known and respected organization within the world of renewable energy.
• Here are some of their team’s certifications:
  • NABCEP PV Installation Professionals: Andrew O’Donnell PV-041214-004426, Brandon Herman PV-090919-017323.
  • NABCEP Technical Sales: Matthew Culley TS-020521-33739.
  • NABCEP PV Associates: Frazier Spann PVA-022217-017365, Austin Winecoff PVA-052118-021619, Zachary Mercer PVA-121517-019004.

Insurance Details:

• While specific insurance details are not publicly available, it’s standard for reputable solar installers like Renu Energy Solutions to carry comprehensive insurance coverage. This typically includes liability insurance and workers’ compensation insurance to protect both the company and its customers. It’s always a good idea for customers to ask for proof of insurance before hiring a solar installer.

Warranty

Renu Energy Solutions offers robust warranty terms for both their products and installation work:

• Product Warranty: Renu Energy Solutions relies on manufacturer warranties for its products. They offer a 25-year product warranty on all panel options. This warranty coverage ensures that customers get the most out of their solar journey.
• Performance Warranty: Along with the product warranty, they also provide a 25-year performance warranty. This guarantees that the solar panels will continue to operate at a certain percentage of their initial performance after 25 years.
• Labor Warranty: In addition to the product and performance warranties, Renu Energy Solutions offers a 25-year labor warranty. This covers the cost of labor for any repairs or replacements needed during the warranty period.
• Installation Warranty: Renu Energy Solutions provides a 25-year warranty on all of their installations. To uphold the warranty, they ensure that the roof’s integrity will last that long. If the current roof needs to be reinforced or replaced, Renu will draw up the perfect solution.

These strong warranties offer peace of mind and protection for the customer’s investment, ensuring that they can rely on their solar system for many years to come.

Payment & Financing Options

Payment Options:

1. Cash: You can pay for your solar system upfront.
2. Credit Card: They accept credit card payments.
3. ACH: Automated Clearing House (ACH) payments are also accepted.
4. Check: You can pay by check.

Financing Options:

1. Same as Cash Options: These options require no minimum monthly payments and no interest for 12 or 18 months.
2. Deferred Interest Loan: This is a loan where no minimum payments and no interest are required for 12 or 18 months.
3. Loan Programs: Renu Energy Solutions offers loan programs with no upfront fees or payments. These loans have minimum monthly payments for 10, 12, 20, or 25 years. They come with fixed interest rates, re-amortize monthly payments, no pre-payment penalty, and are transferable to a new homebuyer. The first month’s payment is deferred until after installation.

Contact Information

Phone Number(s): (704) 525 6767

Email: solar@renuenergysolutions.com

Headquarter Address: 801 Pressley Rd Ste 100, Charlotte, NC, 28217