What customers think
NC Solar Electric LLC has a positive online reputation based on the reviews found. Here’s a summary of what customers think about the company:
- HomeAdvisor Reviews: The company has a 5.0 rating based on 2 verified reviews on HomeAdvisor. One customer from Joelton, TN, gave a glowing review, praising the company for its exceptional service, professionalism, profound knowledge, and technical expertise.
Experience and Expertise
NC Solar Electric LLC has significant experience in solar installations. Here are some details:
- Experience: The company was founded by Todd Desiato, who has over 37 years of engineering experience. He has designed over 300 MW of solar power systems. The company provides all the services needed to install a new solar project or to maintain and repair existing solar assets.
- Qualifications: Todd Desiato, the founder of NC Solar Electric LLC, was the former VP of Engineering for BAP Power Corporation in California. He was responsible for the Engineering Design and Project Development of over 300 Residential, Commercial and Utility Scale Solar Projects in CA, AZ, IN, MA, and NJ, totaling more than 250 MW of Solar Power. His expertise in cost savings and value engineering is second to none.
- Training: The company offers a DIY Solar Kit that includes engineering support, permit plans, equipment training courses, videos, and instructions. This indicates that the staff is well-trained and capable of providing comprehensive support to customers.
Customer Service and Support
NC Solar Electric LLC offers comprehensive post-installation support and maintenance services. Here are some details:
- Post-Installation Support: NC Solar Electric LLC provides engineering support, permit plans, and equipment training courses, videos, and instructions. They are with their customers on their projects from start to finish.
- Maintenance Services: The company provides all the services needed to maintain and repair existing solar assets. This includes troubleshooting and resolving any issues that may arise after the installation.
- Customer Service: NC Solar Electric LLC is committed to providing excellent customer service. They offer a toll-free number (877) 58-SOLAR for customers to contact them for a free system evaluation or new system quotation. Their service hours are Monday through Saturday, from 9AM to 5PM Eastern US.
- Handling Complaints: While specific information about how NC Solar Electric LLC handles complaints is not explicitly mentioned in the search results, it’s worth noting that the company has a high rating based on verified reviews, indicating a high level of customer satisfaction.
Local Knowledge
NC Solar Electric LLC is well-versed in local regulations, rebates, and solar incentives, which are crucial for the efficiency and legality of the installation process. Here are some details:
- Local Regulations: In North Carolina, a building permit is required for any construction, installation, repair, replacement, or alteration to a building or real property costing more than $20,000. NC Solar Electric LLC provides the complete set of PDF plans required for your utility interconnection application and local permits.
- Rebates and Incentives: North Carolina offers several incentives for solar installations:
- Federal Investment Tax Credit (ITC): This can reduce your solar panel system’s cost by 30%. The average cost for a 5 kW solar panel system in North Carolina is around $12,930. Once you factor in the 30% credit, the cost comes down to $9,051.
- PowerPair Rebates: For Duke Energy customers, if your solar panel system’s inverter rating is below 10 kW and you pair it with a battery up to 13.5 kWh in size, you could receive a one-time rebate of up to $0.36/W for solar and up to $400/kWh for storage.
- Duke Energy Solar Rebate Program: Residential customers receive 40 cents per watt. That’s an average of $2,000 in savings for a typical 5 kilowatt (kW) system.
Installation Details
NC Solar Electric LLC appears to use in-house teams for installations. The company was founded by Todd Desiato, who has over 37 years of engineering experience and has designed over 300 MW of solar power systems. The company’s website mentions that they provide all the services needed to install a new solar project or to maintain and repair existing solar assets. This suggests that they have an in-house team that handles installations, which often leads to better quality control and accountability.
Reviews
Positive Reviews
- HomeAdvisor Review: A homeowner from Joelton, TN, gave a glowing review, praising the company for its exceptional service, professionalism, profound knowledge, and technical expertise.
- SolarReviews: A customer from Vanceboro, North Carolina, had a fantastic experience with the company, praising their professionalism throughout the process.
- SolarReviews: A customer had a great experience installing Enphase 5P solar batteries to their existing system. They praised the company for excellent information, thorough permitting process, quick installation, and communication.
Negative Reviews
- SolarReviews: A customer from Willow Spring, North Carolina, had a negative experience, calling the company the worst they have dealt with in a long time.
- SolarReviews: The same customer mentioned that the first couple of years everything was pretty good and the system seemed carefree and hands off. But later, they faced issues.
*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.
Source
Areas served
The company has a presence in North Carolina in Statesville.
Services Offered
- Solar Design and Installation: The company specializes in the design and installation of solar power systems. They offer DIY Solar Kits for both grid-tied and off-grid & hybrid with batteries systems.
- Engineering Support and Training: NC Solar Electric LLC provides engineering support, permit plans, and equipment training courses, videos, and instructions. They are with their customers on their projects from start to finish.
- Maintenance and Repair: NC Solar Electric LLC provides all the services needed to maintain and repair existing solar assets.
- Power Protection: The company also offers services related to power protection.
- Project Management: NC Solar Electric LLC provides project management services, ensuring that the installation process goes smoothly.
- Free System Evaluation and Quotation: The company provides free system evaluations and new system quotations.
Brands Sold
- Solar Panels: The specific types and brands of solar panels offered by NC Solar Electric LLC are not explicitly mentioned in the search results. However, they offer DIY Solar Kits for both grid-tied and off-grid & hybrid with batteries systems.
- Inverters: NC Solar Electric LLC offers the Hoymiles Microinverter, HMS-2000-4T-NA. This microinverter can connect up to 4 solar panels, simplifying installations, eliminating energy waste, and reducing equipment and installation costs. It pairs with solar panels from 360W to 670W, and is best at maximizing energy production for panels between 450W to 550W.
- Batteries: The specific types and brands of batteries offered by NC Solar Electric LLC are not explicitly mentioned in the search results. However, they offer DIY Solar Kits for off-grid & hybrid with batteries systems.
- Brand Partnerships: NC Solar Electric LLC is one of the first distributors of Hoymiles products in the United States. They offer the Hoymiles Microinverter, HMS-2000-4T-NA, as part of their product offerings.
Licenses & Certifications
- State Licenses: In North Carolina, a building permit is required for any construction, installation, repair, replacement, or alteration to a building or real property costing more than $20,000. NC Solar Electric LLC provides the complete set of PDF plans required for your utility interconnection application and local permits. However, the specific state licenses held by NC Solar Electric LLC are not explicitly mentioned in the search results.
- Industry Certifications: The specific industry certifications held by NC Solar Electric LLC, such as NABCEP, are not explicitly mentioned in the search results. NABCEP Board Certifications ensure professionals have the knowledge and skills to meet the demands of renewable energy projects and employers across the world.
- Insurance Details: The specific insurance details for NC Solar Electric LLC are not explicitly mentioned in the search results. It’s common for solar companies to have insurance to cover potential damages or accidents that could occur during the installation process.
Warranty
The specific warranty terms for both the products and installation work offered by NC Solar Electric LLC are not explicitly mentioned in the search results. It’s common for solar companies to offer warranties for their products and services, which typically cover the panels, inverters, and other equipment, as well as the installation work. These warranties can provide peace of mind and protection for the customer’s investment.
Payment & Financing Options
- Payment Options: NC Solar Electric LLC provides free estimates for their solar kits.
- Financing Options: The specific financing options offered by NC Solar Electric LLC are not explicitly mentioned in the search results.
- Solar Loans: While specific information about solar loans offered by NC Solar Electric LLC is not explicitly mentioned in the search results, it’s worth noting that members of certain Electric Membership Corporations in North Carolina can get low-interest loans through the ElecTel Cooperative Federal Credit Union to help pay for solar projects.
- Leases: Solar leasing was authorized in North Carolina with a provision in House Bill 589 (HB589), albeit with a cap on total projects that could move forward under the financing model. However, the specific leasing options offered by NC Solar Electric LLC are not explicitly mentioned in the search results.
- Power Purchase Agreements (PPAs): The specific details about PPAs offered by NC Solar Electric LLC are not explicitly mentioned in the search results. A PPA is a financial agreement where a developer arranges for the design, permitting, financing, and installation of a solar energy system on a customer’s property at little to no cost.
Contact Information
Phone Number: (877) 587 65 27
Email: tdesiato@ncsolarelectric.com
Headquarter Address: 105 Rock Island Drive, Statesville, NC, 28625
