Freedom Solar Power has a generally positive online reputation, with some areas of improvement. Here’s a summary of customer reviews and ratings from various sources:
- ConsumerAffairs: Freedom Solar Power has an overall rating of 4.4 out of 5 based on 203 reviews. The company was selected for having one of the highest satisfaction rates for Best Customer Service and Best for Installation.
- SolarReviews: The company has an average rating of 4.19 from 330 reviews. The breakdown of consumer reviews shows high scores for the sales process, price as quoted, schedule adherence, installation quality, and after-sales support.
- Trustpilot: On Trustpilot, Freedom Solar Power has an average rating of 3.3.
While many customers praise the company’s professionalism, quality of installation, and customer service, some customers have reported issues with product support and the operation of the solar app. It’s important to note that experiences can vary, and it’s always a good idea to do thorough research and consider multiple sources when evaluating a company.
Experience and Expertise
Freedom Solar Power has extensive experience in solar installations and a highly qualified team. Here are some details:
- Experience in Solar Installations: Freedom Solar Power has been installing solar panels and backup power systems for homeowners and businesses since 2007. They offer services directly to residential, commercial, and institutional markets. Their installation experience includes ground-mounted solar energy systems, solar carports, and more.
- Staff Qualifications: The Freedom Solar family includes over 600 employees based in offices across Texas, Colorado, Florida, Virginia, and North Carolina. The leadership team is experienced and includes Chief Installation Officer Adrian Buck, a Texas solar power industry pioneer who founded the company in 2007, and Chief Executive Officer Bret Biggart, who has overseen a decade of rapid expansion. Their regional teams provide specialized local knowledge along with sales and field operations leadership in each of the markets they serve. Their NABCEP-certified solar installer and electrician teams have decades of combined experience and are considered the best of the best in solar power.
- Training and Certification: Over the years, the Freedom Solar team has gained extensive training, certification, and specialized expertise in managing complex solar and backup power projects.
- Career Opportunities: Freedom Solar offers career opportunities in various roles including Solar Sales Consultants, Solar Installers, Inspections Coordinators, Journeyman Electricians, Solar Site Assessors, and Service Coordinators.
Customer Service and Support
Freedom Solar Power offers comprehensive post-installation support and maintenance services to ensure their solar systems operate efficiently and effectively. Here are some details:
- Maintenance and Repair Services: Freedom Solar Power can maintain, repair, and upgrade any solar PV system, regardless of the installer or model. Their services include complete diagnostics, expert solar panel repair, ongoing solar panel maintenance, and system updates & monitoring.
- Customer Support: Freedom Solar Power has a dedicated customer support line. They also have a knowledge base on their website where customers can find answers to common questions.
- Handling Complaints: Freedom Solar Power is committed to resolving customer complaints. They have a process in place to handle complaints and work towards a resolution.
- Maintenance FAQs: Freedom Solar Power provides a list of frequently asked questions (FAQs) related to maintenance on their website. This includes information on the maintenance required for solar panels, how often they need to be repaired, the cost of maintenance, and more.
- Service Department: Freedom Solar Power has a dedicated service department that is trained, certified, and licensed to handle any PV system regardless of the installer. They offer diagnostics, maintenance, upgrades, and monitoring.
- Additional Services: In addition to regular maintenance and repair, Freedom Solar Power also offers services like performance and equipment inspections, panel cleaning and replacement, inverter and optimizer replacement, manufacturer warranty replacement assistance, monitoring assistance and solutions, low production resolution, solar panel additions for existing systems, diagnostics, Tesla battery system maintenance, ground mounts detachment and reinstallation for construction and roof repair, and custom solar solutions.
Local Knowledge
Freedom Solar Power has a strong familiarity with local regulations, rebates, and solar incentives, which is crucial for the efficiency and legality of the installation process. Here are some details:
- Local Regulations: Freedom Solar Power is well-versed in local regulations and permitting processes. They handle all necessary permits and applications for their customers. The time it takes for a city or county to approve solar permits can vary widely, typically ranging from a few weeks to a few months. Factors such as local regulations, workload, and the complexity of the solar panel system can influence the approval timeline.
- Rebates and Incentives: Freedom Solar Power is knowledgeable about various state rebates and incentives. They provide information on current rebates and incentives for states they serve, including Texas, Colorado, Florida, Virginia, and North Carolina. They also offer a rebate of $1,200 for customers who purchase a new Tesla Powerwall.
- Federal Incentives: Freedom Solar Power provides guidance on federal solar panel incentives. They outline major options for customers who have or plan to install a solar PV system. For example, they provide information on the Residential Renewable Energy Tax Credit, which covers labor costs for site preparation, assembly, installation, and piping or wiring connection to the residence.
- Custom Proposals: Freedom Solar Power’s energy consultants create custom proposals for customers that include system size, design, costs, benefits, financing options, and available federal, state, and local incentives such as tax credits and rebates.
Installation Details
Freedom Solar Power uses in-house teams for their installations. They have a dedicated team of full-time, trained, certified, and licensed employees. This includes experts across sales, design, permitting, installation, and customer care. They handle all aspects of the installation process, from the initial consultation to the final inspection.
Using in-house teams for installations allows Freedom Solar Power to maintain high standards of quality control and accountability. It ensures that all installations are compliant with the company’s rigorous standards and procedures. This approach also allows for better communication and coordination among the team, leading to more efficient and effective installations.
Reviews
Positive Reviews
- “Freedom Solar Power is a full-service solar installation company that provides high-quality solar products. We like that it’s a SunPower Master Dealer and Tesla Powerwall installer, as these are two of the most respected brands in the solar industry. We also like that the company offers specialized services for off-grid systems.”
- “The majority of customers rave about the outstanding customer service and communication they received from this company.”
- “Freedom Solar Power has an overall rating of 4.4 out of 5 based on 203 reviews. The company was selected for having one of the highest satisfaction rates for Best Customer Service and Best for Installation.”
Negative Reviews
- “The only negative I have on Freedom Solar is there’s a period from when you purchase the panels to where they’re installed. Their department that oversees the permitting is lax.”
- “Product support from Freedom has been very poor. The solar AP has not worked properly since installation four months ago. Initially, the AP firmware would not load and that took several weeks to correct.”
- “I had Freedom Solar installed a few years ago and then upgraded to back up batteries due to our changing climate. However, the after-sales service has not been up to the mark.”
*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.
Source
Areas served
The company is represented in North Carolina in two cities: Charlotte and Durham.
Services Offered
- Residential Solar Panel Installation: Freedom Solar Power provides turnkey solar panel installation services for residential homes. They install solar panels on all roof types, and they are a Premier Certified Tesla Powerwall solar battery installer. They only install carefully curated high-quality solar technology.
- Commercial Solar Panel Installation: Freedom Solar Power also offers solar panel installation services for businesses. They have experience with a variety of commercial settings and can handle complex projects.
- Solar Panel Maintenance & Repair Services: No matter who installed your solar PV system, or what model it is, Freedom Solar Power can maintain, repair, and upgrade any system for maximum energy production and efficiency. Their services include complete diagnostics, expert solar panel repair, ongoing solar panel maintenance, system updates, and monitoring.
- Solar System Assessments and Check Up Reports: Freedom Solar Power offers solar system assessments and check-up reports to ensure your system is operating at its best.
- Battery and Back-Up Power: Freedom Solar Power also offers battery and back-up power solutions. They can help you ensure you never lose power again.
- Custom Solar Solutions: Freedom Solar Power can provide custom solar solutions tailored to your specific needs.
Brands Sold
Solar Panels: Freedom Solar Power installs a variety of solar panels based on the specific needs of the customer. They specialize in installing solar panels for residential homes including complex projects such as rooftop solar panels on Spanish tile, standing seam metal solar panels, solar panels on corrugated roof, solar panels on flat roof, and other roof types, as well as ground mount arrays and off-grid systems. The most common solar cell material used in their solar panels is silicon (Si).
Inverters: Freedom Solar Power uses various types of inverters based on the specific requirements of the solar panel system. The type of inverter used can vary based on factors such as the size and design of the solar panel system, the location of the installation, and the specific energy needs of the customer.
Batteries: Freedom Solar Power offers a variety of solar batteries for homes. They use lithium-ion batteries, particularly lithium-ferrous-phosphate (LFP) batteries, which are the newest and most reliable solar batteries on the market. These batteries are highly suitable for residential and commercial solar storage.
Brand Partnerships: Freedom Solar Power has partnered with SunPower®, a widely trusted solar panel manufacturer based in the U.S. that has repeatedly ranked highly in efficiency, quality, and innovation. They are a Premier Certified Tesla Powerwall solar battery installer.
Licenses & Certifications
State Licenses: Freedom Solar Power holds electrical contractor and home improvement contractor licenses in several states. Some of these include:
- California: CSLB 1029644 C10 – Electrical; B – General Building Contractor; C39 – Roofing; C46 – Solar 1029644.
- Alabama: State of Alabama Electrical Contractor 08136.
- Arizona: State of Arizona CR-11 Electrical ROC 319879 B General Residential ROC 347650.
- Colorado: State of Colorado Electrical Contractor EC.0101397 Master Electrician ME.0601313.
- Florida: State of Florida Certified Electrical Contractor EC13008056 Certified Roofing Contractor CCC1332814 Certified Solar Contractor CVC57157.
Industry Certifications: Freedom Solar Power is a NABCEP (North American Board of Certified Energy Practitioners) Board Certified installer. NABCEP Board Certifications ensure that the professionals have the knowledge and skills to meet the demands of renewable energy projects and employers across the world.
Insurance Details: While specific insurance details are not publicly available, it’s standard in the industry for solar companies to carry various types of insurance, including general liability insurance, workers’ compensation insurance, and commercial auto insurance.
Warranty
Freedom Solar Power offers a comprehensive 25-year warranty that covers both their products and installation work. Here are the details:
- 25-Year Performance Warranty: Freedom Solar Power guarantees that the solar panels they install, including those from SunPower, REC, and Mission Solar, will maintain between 84-92% of their original production capacity in year 25, compared to 80% for conventional panels. They monitor the performance of the panels and in the unlikely event a panel under-performs, they diagnose and fix the issue.
- 25-Year Product Warranty: The solar panels they sell are all designed in America and built to last, with an unbeatable 25-Year Lifetime Warranty covering 100% of repair or replacement costs, no questions asked. However, as these panels have rare failure rates, it’s likely you’ll never have to use it.
- 25-Year Workmanship Warranty: Freedom Solar Power can guarantee the quality of their workmanship because they do not subcontract any step of the installation. They have an in-house staff of NABCEP-certified installation crews and licensed electricians, along with a solar repair service department, enabling them to offer the most complete solar panel warranty in the industry.
Payment & Financing Options
- Cash Purchase: If you have cash savings you’re looking to invest, solar is a low-risk investment with high returns. Paying for solar panels in cash also enables you to seize serious benefits: reducing your monthly bills immediately, saving thousands of dollars by avoiding the interest associated with other solar financing options, and taking advantage of federal and state rebates and incentives right away.
- Solar Loans: Solar loans allow you to own solar panels without making a significant up-front investment. Instead, you make monthly loan payments over a fixed period. Some loans require little — or even no — money down. Loans enable you to install and start using solar panels right away.
- Bill Swapping: This option is often referred to as a “bill swap” because you’re effectively swapping your electric bill for your solar financing payment. The idea is this: If you can afford to pay your energy bill, putting that money toward a monthly solar payment instead is that much more feasible.
- Power Purchase Agreements (PPAs): A solar power purchase agreement (PPA) is essentially a financial arrangement between a developer and a customer. The developer will arrange the overall design, financing, permitting, and installation of a solar panel system on a customer’s property. Any generated solar energy will cover the home’s electricity usage for the contract’s term. However, this energy isn’t just handed over to the host customer free of cost. The developer resells the generated power to the homeowner at a fixed rate.
- Solar Leases: With a solar lease, you pay a fixed payment every month. You pay to rent your solar power system, typically for about 20% less than you were paying for electricity. You can still take advantage of potential energy savings, while making your monthly bill much more predictable.
Contact Information
Phone Number: (800) 504 2337
Email: They have not publicly listed a general email address. However, you can reach out to different departments (Customer Care, Service Department, Sales, Marketing, Human Resources, Recruiting, Accounting) through their contact page.
Local Offices Addresses:
- Austin: 4801 Freidrich Ln Ste 100, Austin, TX, 78744
- San Antonio: 17750 Lookout Rd, Ste 605, Schertz, TX, 78154
- Houston: 1212 North Post Oak Rd, Houston, TX, 77055
- Dallas – Fort Worth: 4055 Corporate Dr #200, Grapevine, TX, 76051
- Denver: 2300 E 76th Ave Ste D400, Denver, CO, 80229
- Colorado Springs: 5135 Centennial Blvd, Colorado Springs, CO, 80919
- Tampa: 8105 Krauss Blvd, Ste 102, Tampa, FL, 33619
- Orlando: 8350 Parkline Blvd, STE 20, Orlando, FL, 32809
- Norfolk – Virginia Beach: 500 Woodlake Dr, Ste 109, Chesapeake, VA, 23320
- Raleigh – Durham: 4502 Bennett Memorial Rd, Durham, NC, 27705
- Charlotte: 2233 Interstate N Dr, STE F, Charlotte, NC, 28206
Headquarter Address: 4801 Freidrich Ln Ste 100, Austin, TX, 78744
