What customers think
Solar Select Carolinas, also known as Solar Select LLC, has a positive online reputation. Here’s what customers have to say about the company:
- Customer Reviews: The company has an average customer review rating of 5/5. Customers have praised the company for its excellent service, quick response times, and efficient installation process. One customer mentioned that their questions or concerns were addressed immediately and they were impressed with the smooth coordination throughout the installation process.
- Complaints: The company has received 0 complaints according to the Better Business Bureau.
- Sales Process: Customers have rated the sales process as 4.8/5.
- Price as Quoted: Customers have rated the price as quoted as 5/5.
- On Schedule: Customers have rated the company’s adherence to schedule as 4.6/5.
- Installation Quality: Customers have rated the installation quality as 5/5.
- After Sales Support: Customers have rated the after-sales support as 4.9/5.
However, there was one negative review where a customer expressed dissatisfaction with the salesperson’s behavior. It’s important to note that reviews can vary based on individual experiences and expectations.
Experience and Expertise
Solar Select Carolinas has a significant amount of experience in solar installations. Here’s what we know about their experience and qualifications:
- Experience in Solar Installations: Solar Select Carolinas has been in the solar business for 4 years. They have been part of the rapid increase in solar power in North Carolina, which went from less than 1 MW in 2007 to 6,152 MW in 2019. They pride themselves on making going solar a breeze and always providing the highest quality final product.
- Staff Qualifications: Solar Select Carolinas values transparency and honesty. When they have employees working in the field, you can verify their identities on their website. Some of the team members listed on their website include Tripp Gunner, Charles Quiros, Luke Cunningham, Michael Hammack, Josh Spontak, Graham Pitts, Jon Pelletier, Wyatt Johnson, Carson Burke, and Joe Heiden. However, the specific qualifications of these staff members are not mentioned in the search results.
- Customer Reviews: The company has an average customer review rating of 5/5, indicating a high level of customer satisfaction with their services.
- Engineering Team: To perform a free North Carolina Residential Energy Report, they send the required information to their engineer team who use state-of-the-art satellite photography to determine if your home is right for solar.
Customer Service and Support
Solar Select Carolinas offers a range of post-installation support and maintenance services. Here’s what we know about their services:
- Warranty: Solar Select Carolinas offers a 30-year warranty on every one of the solar panels and systems installed through them. This warranty can provide peace of mind to customers, knowing that their investment is protected for a significant period of time.
- Customer Support: Solar Select Carolinas values transparency and honesty. They have a dedicated team to address any questions or concerns from their customers. They also have a section on their website where customers can verify the identities of their employees.
- Maintenance and Repairs: While specific details about Solar Select Carolinas’ maintenance and repair services are not mentioned in the search results, it’s common for solar companies to offer these services. These can include regular check-ups to ensure the system is working optimally, cleaning services to maintain the efficiency of the solar panels, and repairs if any issues arise.
- Customer Reviews: The company has an average customer review rating of 5/5, indicating a high level of customer satisfaction with their services. This suggests that they are responsive and effective in addressing any post-installation issues or concerns.
Local Knowledge
Solar Select Carolinas demonstrates a strong familiarity with local regulations, rebates, and solar incentives. Here’s what we know about their knowledge and expertise:
- Local Regulations: Solar Select Carolinas is well-versed in local regulations. For example, they are aware of the NC senate bill 670, which limits the jurisdiction of Homeowners Associations (HOAs) over renewable energy on homes. This shows that they stay updated with local laws and regulations that could impact solar installations.
- Rebates and Incentives: Solar Select Carolinas is knowledgeable about various federal and local incentives available for solar power. They aim to help their customers take advantage of these incentives to transition into a lower fixed monthly payment solution. In North Carolina, property owners can get a rebate of $0.40/Watt for systems up to 10 kilowatts. This means an average 8 kilowatt (kW) system would be eligible for a rebate of $3,200.
- Familiarity with Duke Energy Solar Rebate Program: Solar Select Carolinas operates in North Carolina, where the Duke Energy Solar Rebate Program is available. This program provides significant incentives for solar panel installation, further reducing the cost for homeowners.
- Customer Education: Solar Select Carolinas is committed to educating their customers about solar energy. They provide answers to frequently asked questions on their website, covering topics from HOA regulations to energy reports. This indicates their dedication to ensuring customers are well-informed about the process and benefits of going solar.
Installation Details
Solar Select Carolinas prides itself on providing the highest quality final product. However, the specific information about whether they use in-house teams for installations or outsource the work is not explicitly mentioned in the sources I found. One customer review mentioned that the installers were courteous and completed the work with minimal disturbance, but it does not specify whether these installers were in-house or outsourced.
Reviews
Positive Reviews
- Loyd Dobbler from Los Alamos, New Mexico, wrote on June 2, 2021: “Excellent Work. I built my own house, and I am very particular about jobs that I contract with other people. I’ve known Greg for a long time, and he was the only person I trusted with my PV system.”
- Robert Owczarek from Jemez Springs, New Mexico, wrote on April 30, 2021: “Really good job. The offer was better than two others, though generally the solar is pricey and Select Solar LLC is not an exception to the rule, though it did not come with some ridiculous extras as one other offer did.”
- Jennifer Hollingsworth from Los Alamos, New Mexico, wrote on March 8, 2021: “Excellent all around! When we made the decision to install a solar array, we contacted 4 solar companies. Of these, only Greg of Select Solar asked to do a site visit before giving us an estimate.”
Negative Reviews
- A user from Fuquay Varina, North Carolina, wrote on September 19, 2022: “Don’t know much about the company but the salesman was completely disrespectful and that speaks enough about the company. He came very close bodily harm when he chose to ignore me when I expressed my lack of interest, did not leave when I told him to, walked through every yard and not the sidewalk, ignored the numerous No Soliciting signs, and continued to run his mouth about me to my neighbors.”
- A user named Rich wrote on April 27, 2024: “Disappointed. System installation was completed and tested March 13, 2024. Today is April 27, more than 6 weeks and they still haven’t turned it on yet. Nobody returns calls or emails.”
- A user named Horrible customer service wrote on September 19, 2022: “He came very close bodily harm when he chose to ignore me when I expressed my lack of interest, did not leave when I told him to, walked through every yard and not the sidewalk, ignored the numerous No Soliciting signs, and continued to run his mouth about me to my neighbors.”
*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.
Source
Areas served
The company has a presence in North Carolina in Wilmington.
Services Offered
- Solar Energy Solutions: They provide renewable energy solutions to eliminate your home’s carbon footprint and energy bill.
- Quality Assurance: They pride themselves on making going solar a breeze and always providing the highest quality final product.
- Free Energy Report: To perform a free North Carolina Residential Energy Report, all they need is the address of the home you’re inquiring about along with the corresponding kilowatt usage or the average monthly electric bill.
- Affordable and Reliable Home Solar Systems: They offer affordable and reliable home solar systems.
Brands Sold
Solar Select Carolinas offers a range of renewable energy solutions, including solar panels, inverters, and batteries. However, the specific types and brands of these products are not explicitly mentioned in the sources we found. They do mention that they pride themselves on always providing the highest quality final product, which suggests they likely use high-quality equipment.
For solar panels, they mention that they provide renewable energy solutions to eliminate your home’s carbon footprint and energy bill. They also mention that they warranty every one of the solar panels and systems installed through them for 30 years.
Regarding inverters and batteries, the specific types and brands are not mentioned in the sources we found.
As for brand partnerships, Solar Select Carolinas mentions that they pride themselves on working with the top leaders in the industry. However, they do not specify which brands or companies these are.
Licenses & Certifications
- State Licenses: Solar Select Carolinas operates in North Carolina. In North Carolina, solar photovoltaic (PV) installations of any value require an electrical contractor license. However, the specific licenses held by Solar Select Carolinas are not explicitly listed on their website or in the search results.
- Industry Certifications: The North American Board of Certified Energy Practitioners (NABCEP) is a well-recognized certification in the solar industry. To become NABCEP-certified, installers must pass an exam, sign a code of ethics, and possess at least one year of installation experience. However, it’s not explicitly stated whether Solar Select Carolinas holds a NABCEP certification.
- Insurance Details: While specific insurance details for Solar Select Carolinas are not available, it’s common for solar companies to have insurance coverage. For example, in some states like North Carolina, homeowners may need wind insurance if they have solar panels.
Warranty
Solar Select Carolinas offers the following warranty terms for their products and installation work:
Product Warranty: Solar Select Carolinas warranties every one of the solar panels and systems installed through them for 30 years.
Installation Warranty: The specific terms of the installation warranty offered by Solar Select Carolinas are not explicitly stated in the search results.
Payment & Financing Options
- Solar Loans:Solar Select Carolinas offers flexible and competitive financing on solar panel systems. Your monthly payment could be less expensive than your current electric bill. Solar loans are a popular choice for those looking for immediate ownership and a quicker return on investment.
- Leases: Solar leasing is another option that allows customers to avoid significant upfront costs, credit challenges, and large capital investments. Instead, solar customers can arrange to make a monthly lease payment on the system, helping to lower utility bills, without a large financial commitment.
- Power Purchase Agreements (PPAs): A Power Purchase Agreement (PPA) is an energy project financing option typically for larger project applications. The developer covers the energy system installation on the customer’s property including the designing, building, and acquiring of funds for all renewable systems installed. The host customer does not pay for the system installation. Instead, they are purchasing the services the system produces at a fixed monthly rate usually lower than the retail rate a utility would charge.
Contact Information
Phone Number(s): (919) 696 36 66
Email: Tripp@solarselectcarolinas.com
Local Offices Addresses: 803 Dawson St, Wilmington, NC 28401
Headquarter Address: 4405 Cascade Road, Wilmington, NC, 28409
Social Media Links:
https://www.instagram.com/solarselect/
