What customers think
Asheville Solar Company LLC has a positive online reputation based on customer reviews and feedback. Here’s a summary of what customers are saying:
- Angi Reviews: The company has an overall rating of 5.0 based on 5 reviews. Customers praised the company for its professionalism, punctuality, and quality of service. One customer mentioned that the company was very communicative, worked quickly, and took care of everything including paperwork and permits.
- EnergySage Reviews: The site does not provide specific customer reviews but mentions that Asheville Solar Company LLC is a small, family-run business that places honesty and customer benefit before profit.
- HomeAdvisor Reviews: Asheville Solar Energy Companies are rated 4.7 out of 5 based on 44 reviews.
- Company Website Testimonial: A testimonial on the company’s website mentions that their experience exceeded expectations. The customer appreciated that Asheville Solar handled everything from design to permitting, installation, and follow-up.
In terms of online reputation, the company is recognized for its commitment to providing affordable and accessible energy solutions. However, it’s worth noting that the company does not hold BBB accreditation.
Experience and Expertise
Asheville Solar Company LLC has significant experience in solar installations. Here are some highlights:
- The company is a leading solar installation expert in Asheville and all of Western North Carolina.
- They specialize in Solar PV and Solar Thermal installations.
- They have installed a 29-panel PV system that provides about 2/3’s of the electricity for a home and an electric car.
- They have been in the business for over 28 years, with most of their work being in and around Asheville, NC.
In terms of staff qualifications, Asheville Solar Company LLC has a team of certified professionals:
- They hold certifications as a NC General Contractor #76074 and SC General Contractor #12144.
- They are certified as a BPI Energy Auditor and BPI Air Sealing.
- They also hold OSHA certification.
- Their team is comprised of invested, long-term employees.
- They have staff with 5-7 years of solar sales experience.
This indicates a high level of expertise and commitment to quality in their work.
Customer Service and Support
Asheville Solar Company LLC offers a range of post-installation support and maintenance services to ensure the optimal performance of the solar systems they install. Here are some details:
Post-Installation Support:
- Asheville Solar Company LLC provides follow-up support after the installation process. They handle everything from design to permitting, installation, and follow-up.
- They continue to track the system’s status via the internet to make sure everything is working optimally.
- They offer a free site visit where they assess your home or place of business to determine your specific needs.
Maintenance Services:
- While specific maintenance services offered by Asheville Solar Company LLC are not mentioned in the search results, it’s common for solar companies to offer services like cleaning and regular check-ups to ensure the solar system is functioning properly.
- They specialize in Solar PV and Solar Thermal installations, which may require specific maintenance services.
Customer Service:
- Asheville Solar Company LLC is known for its strong customer service. They are well-organized, deliver on time, and handle all the paperwork.
- They have a responsive customer service team that can be reached via phone or email.
- According to the Better Business Bureau, Asheville Solar Company LLC has no customer complaints on record.
Local Knowledge
Asheville Solar Company LLC is well-versed with local regulations, rebates, and solar incentives. Here are some highlights:
Local Regulations:
- Asheville Solar Company LLC is a certified NC General Contractor #76074 and SC General Contractor #12144. This indicates that they are familiar with local building codes and regulations.
- The company is also certified as a BPI Energy Auditor and BPI Air Sealing, which suggests they are knowledgeable about energy efficiency standards and practices.
Rebates and Incentives:
- Asheville Solar Company LLC is aware of the Duke Energy – NC Solar Rebate Program. The program details are as follows:
- Residential: $0.60/W-AC
- Nonresidential: $0.50/W-AC
- Nonprofit: $0.75/W-AC
- They are also familiar with the Property Tax Abatement for Solar Electric Systems. The program details are:
- Residential systems: 100% of the appraised value
- All other systems: 80% of the appraised value
- The company is aware of the Active Solar Heating and Cooling Systems Exemption, which offers no more than conventional equipment.
- They are knowledgeable about the EnergyUnited (Electric) Residential Energy Efficiency Program and the Duke Energy (Electric) – Residential Energy Efficiency Rebate Program.
- Asheville Solar Company LLC is also familiar with the NC GreenPower Production Incentive, which varies by technology and system size.
Federal Tax Incentives:
- Asheville Solar Company LLC is aware of the 26% federal tax credit available for homeowners installing solar PV systems.
- They also mention on their website that federal tax incentives are available for photovoltaic systems and solar thermal systems.
This local knowledge can significantly impact the efficiency and legality of the installation process.
Installation Details
Asheville Solar Company LLC appears to handle their installations in-house. They are a small, family-run business and their staff handles everything from design to permitting, installation, and follow-up. They also specialize in Solar PV and Solar Thermal installations. This suggests that they have a dedicated team for installations, which aligns with your preference for in-house installation for better quality control and accountability.
Reviews
Positive Reviews
- “Our experience exceeded our expectations. Asheville Solar was selected from four bidders, and Nate and his staff handled everything from design to permitting, installation, and follow-up. They were very professional and delivered on time, with no surprises. Production to date has exceeded original estimates. We highly recommend Asheville Solar.”
- “Asheville Solar was selected from four bidders, and Nate and his staff handled everything from design to permitting, installation, and follow-up. They were very professional and delivered on time, with no surprises. Production to date has exceeded original estimates. We highly recommend Asheville Solar.”
- “While the reviewers did not mention how the company’s prices compared to competitors, they did comment on the excellent quality of work delivered. Based on these facts it seems that Asheville Solar has struck a sweet spot between cost and quality which is a great sign.”
Negative Reviews
We couldn’t find any negative reviews for Asheville Solar Company LLC.
*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.
Source
Areas served
Asheville Solar Company LLC is a leading solar installation expert in Asheville and all of Western North Carolina. Their main service area is Fletcher, though they do provide services throughout North and South Carolina.
Services Offered
- Solar PV and Solar Thermal Installations: They specialize in Solar Photovoltaic (PV) and Solar Thermal installations. This involves the design, installation, and maintenance of solar arrays.
- Design to Follow-up: Their staff handles everything from design to permitting, installation, and follow-up. This suggests that they provide end-to-end services for solar installations.
- Free Site Visits: They offer free site visits to assess your home or place of business to determine your specific needs.
- Holistic Approach: Asheville Solar Company takes a holistic approach to residential and light commercial solar energy systems.
Brands Sold
Solar Panels: Asheville Solar Company LLC uses panels from Mission Solar Energy and SolarEdge in their installations. These are industry-standard and cost-effective panels.
Inverters: While specific information about the inverters used by Asheville Solar Company LLC is not readily available, it’s common for solar installation companies to use inverters that are compatible with the solar panels they install. Given that they use SolarEdge panels, it’s possible they also use SolarEdge inverters, which are well-regarded in the industry.
Batteries: Asheville Solar Company LLC installs off-grid panels with backup battery storage. These systems are equipped with batteries to ensure a constant supply of power to connected devices. The specific brands of batteries they use is not specified in the available information.
Brand Partnerships: Asheville Solar Company LLC has partnerships with Mission Solar Energy, SolarEdge and IronRidge for their installations. These brands are well-known in the solar industry and offer reliable and efficient products.
Licenses & Certifications
State Licenses:
- They hold a North Carolina General Contractor License #76074.
- They also have a South Carolina General Contractor License #12144.
Industry Certifications:
- They have BPI Energy Auditor and BPI Air Sealing certifications.
- However, we couldn’t find specific information about their NABCEP certification. The North American Board of Certified Energy Practitioners (NABCEP) is a well-recognized certification in the solar industry.
Insurance Details:
- We couldn’t find specific information about Asheville Solar Company’s insurance details.
Warranty
Asheville Solar Company LLC offers the following warranty terms for their products and installation work:
Product Warranty:
- They provide a standard product warranty of 25 years.
- For their Solar Thermal (Solar Hot Water) systems, they offer a 10-year system warranty that includes the collector and stainless tank and reservoir. Additionally, they offer a 5/7/12 year parts and labor warranty.
Installation Work Warranty:
- Asheville Solar Company LLC provides a lifetime warranty on its workmanship.
These warranties offer customers peace of mind and protection for their investment.
Payment & Financing Options
Payment Methods:
- They accept American Express, Check, Discover, MasterCard, and Visa.
Financing Options:
- Asheville Solar Company LLC offers financing options. However, the specific details about these options are not available in my search results.
Solar Loans:
- While we couldn’t find specific information about solar loans offered by Asheville Solar Company LLC, solar loans are a common financing option in the solar industry.
Leases:
- The company is reported to offer strong leasing options. However, the specifics of these leasing options are not detailed in the search results.
Power Purchase Agreements (PPAs):
- We couldn’t find specific information about whether Asheville Solar Company LLC offers Power Purchase Agreements (PPAs). PPAs are another common financing option in the solar industry, where a third party owns the solar system and sells the electricity it produces to the homeowner at a predetermined rate.
Contact Information
Phone Number(s): (828) 552 48 51
Email: info@ashevillesolarcompany.com
Local Offices Addresses: 39 American Way, Fletcher, NC 28732
Headquarters Address: 39 American Way, Fletcher, NC 28732
