What customers think
Action Solar & Electric, LLC has a mixed online reputation based on customer reviews and feedback:
- Positive Feedback: Some customers have praised the company for their professionalism, knowledge about solar installations, and the quality of their work. One customer mentioned that Action Solar did a great job installing their tracker system and appreciated the extra efforts made to ensure a smooth process.
- Negative Feedback: However, there are also some negative reviews. One customer expressed dissatisfaction with the after-install support. They reported issues with their consumption numbers and claimed that their concerns were not addressed despite multiple attempts to contact the company.
- Average Rating: The company has an average rating of 4.0 based on 5 reviews.
Experience and Expertise
Action Solar & Electric, LLC has significant experience and qualifications in solar installations:
- Experience: The company has been providing full service solar design, installation, and equipment services for homes, businesses, municipal buildings, and nonprofits. They have over 9 years of experience in solar array design & installations throughout VT and NC. They also have over 16 years of experience as a licensed electrical contracting company.
- Staff Qualifications: Julian Nuñez, the President and Founder of Action Solar & Electric, LLC, is a NABCEP certified PV Installation Professional and licensed Master Electrician & NC Electrical Contractor. He has earned the solar industry’s leading recognition of installation expertise from the North American Board of Certified Energy Practitioners (NABCEP), which is the most highly respected and well-established national certification organization for renewable energy professionals. The company also has OSHA 10 Certified Staff.
- Certifications: The company holds several certifications including:
- North American Board Certified Energy Practitioner (NABCEP) PV Installation Professional (PV-041115-011456)
- OSHA 10 Certified Staff
- Master Electrician
- Licensed Electrical Contractor (31399-U)
- Certified All Earth Solar Tracker Dealer/Installer
Customer Service and Support
Action Solar & Electric, LLC offers a range of post-installation support and maintenance services:
- Post-Installation Support: The company prides itself on quality and workmanship and customer satisfaction. However, there have been some customer complaints about the lack of after-install support. One customer reported issues with their consumption numbers and claimed that their concerns were not addressed despite multiple attempts to contact the company.
- Maintenance Services: Specific maintenance services offered by Action Solar & Electric, LLC are not explicitly mentioned in the search results. However, the company has over 9 years of solar array design and installation experience and over 15 years of electrical contracting experience, which suggests they have the expertise to provide maintenance services.
- Handling Complaints: There have been some complaints about the company’s post-installation support. One customer reported that they had to resolve an issue with their system themselves after the company did not respond to their attempts to get support. This suggests that the company may need to improve its complaint handling process to ensure customer satisfaction.
Local Knowledge
Action Solar & Electric, LLC is based in Chapel Hill, North Carolina, and has a deep understanding of local regulations and incentives:
- Local Regulations: The company is familiar with local regulations as it has been providing full service solar design, installation, and equipment services for homes, businesses, municipal buildings, and nonprofits in North Carolina. Julian Nuñez, the President and Founder of Action Solar & Electric, LLC, is a licensed Master Electrician & NC Electrical Contractor, which indicates a strong understanding of local electrical codes and regulations.
- Rebates: Specific information about the company’s familiarity with local rebates is not explicitly mentioned in the search results. However, given their extensive experience and local presence, it’s likely that they are knowledgeable about available rebates.
- Solar Incentives: The company’s familiarity with solar incentives is not explicitly mentioned in the search results. However, as a full-service solar company, they are likely aware of various solar incentives available to their customers.
Installation Details
Action Solar & Electric, LLC does use in-house teams for their installations. The company prides itself on quality, workmanship, and customer satisfaction. Julian Nuñez, the President & Owner, is a NABCEP certified PV Installation Professional and licensed Master Electrician & NC Electrical Contractor. He is the onsite installer for all their jobs. This suggests that they have a strong focus on in-house quality control and accountability. They provide full service solar design, installation, and equipment services for homes, businesses, municipal buildings, and nonprofits. They customize their installations based on their customer’s needs and budgets. So, it seems they have a comprehensive in-house team managing the entire process from design to installation.
Reviews
Positive Reviews
- “Great solar installer. Action Solar did a great job on installing our tracker system. They did many extra little things to make the process go smoothly.”
- “Honest and Professional. Very professional crew.”
- “While the majority of Action Solar reviews are positive, a small fraction of customers have reported some concerns. These include occasional delays in the installation process and challenges with customer service responsiveness. Additionally, a few clients mentioned difficulties with contract management.”
Negative Reviews
- “No after-install support. The up front process with Action Solar was good. They made it easy from the start until Installation. Then it gets bad. After a little while getting used to the app and the info from my solar gateway, I discovered my “consumption” numbers were way off. I emailed multiple times to have someone take a look, but was ghosted. I even went directly to the website and tried to get someone to contact me there, but no one would return any correspondence. That left me to try and figure it out myself. What I discovered was one of the consumption transformers was damaged during installation. I had to purchase a new one with my own money, install it, and go through Enphase directly to make it work because Action Solar would not return a phone call or email. Be advised, you will get no after-install support.”
- “I contracted with Action Solar in April to install solar panels in my house. Every step of the process has gone wrong and Action Solar has done very little to address the issues. First, the engineering study they did on my home was incorrect. The solar array they quoted me, and we contracted did not fit on my house. I was pressured into making a split second decision on a new design. I now have solar panels on my garage which I had expressed to the salesman we wanted to avoid. They also neglected to identify that my main panel would need to be moved from my back yard to the front of my house. I had no idea what the electrical panel would look like until it was physically mounted to my house. Again, this is a design that I would not have agreed to during contracting. When they trenched my yard to move my panel they neglected to call blue stakes. As a result they broke my gas line. This was done while my children were home alone. The manner in which they got my kids out of the house was less than desirable. The hole that was left by the removal of my panel on the back of my house was not properly repaired. They packed the hole with silicone and left it. My yard has still not been repaired after a month and the back of my house has not been resolved.”
- “While the majority of Action Solar reviews are positive, a small fraction of customers have reported some concerns. These include occasional delays in the installation process and challenges with customer service responsiveness. Additionally, a few clients mentioned difficulties with contract management.”
*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.
Source
Areas served
The company has a presence in North Carolina in Chapel Hill.
Services Offered
- Solar Design: They offer full-service solar design to meet the specific needs and budgets of their customers.
- Installation: They handle the installation process for homes, businesses, municipal buildings, and nonprofits. The installations include both roof mount systems and ground-mounted systems.
- Equipment Services: They provide equipment services related to solar energy systems.
- Certified All Earth Solar Tracker Dealer/Installer: They are a certified dealer and installer for AllEarth Solar Trackers.
- Electrical Contracting: They are a licensed electrical contracting company with over 15 years of experience.
Brands Sold
Associated product manufacturers:
- Enphase Energy
- SolarWorld
- SMA America
- LG Solar
- SolarEdge Technologies
- Aleo Solar North America Inc.
- Seraphim Energy Group, Inc.
- Qcells
Licenses & Certifications
State Licenses:
- They are a licensed Electrical Contractor in North Carolina with license number 31399-U.
Industry Certifications:
- The President and Founder, Julian Nuñez, is a NABCEP Certified PV Installation Professional (PV-041115-011456).
- They have OSHA 10 Certified Staff.
- Julian Nuñez is also a Master Electrician.
- They are a Certified All Earth Solar Tracker Dealer/Installer.
Insurance Details:
- The company is Licensed, Insured, and Bonded.
Warranty
They offer a 10 year workmanship warranty.
Payment & Financing Options
Solar Loans: Solar loans are a common financing option for homeowners who want to go solar. These are usually provided by banks, credit unions, and online lenders. The loan amounts typically range from $1,000 to $100,000, and annual percentage rates are 6% to 36%. Solar loans work like installment loans.
Leases and Power Purchase Agreements (PPAs): In a lease or PPA, a third party owns the solar system and you pay for the solar power it produces. Unlike most systems, PPAs dictate that you must pay for the energy produced by your solar system until the PPA expires. However, the rate you normally pay for solar electricity is usually less than what you would pay without solar.
Contact Information
Phone Number(s): (919) 259 95 33
Email: info@actionsolarnc.com
Local Office Addresses: 204 Deer Ridge Dr, Chapel Hill, NC, 27516
Headquarter Address: 204 Deer Ridge Dr, Chapel Hill, NC, 27516
