Renewable Energy Group Reviews

What customers think

Renewable Energy Group’s online reputation and customer reviews appear to be mixed:

• Better Business Bureau (BBB): The company has a BBB rating of D+. However, there are no customer reviews available on the BBB website.

• Indeed: Reviews from Renewable Energy Group employees about the company culture, salaries, benefits, work-life balance, management, and job security can be found on Indeed. However, specific details about these reviews were not available in the search results.

• ConsumerAffairs: While Renewable Energy Group was not specifically mentioned in the ConsumerAffairs’ guide to the best solar companies of 2024, the guide provides a comprehensive overview of companies’ market profile and reputation within the U.S. market.

Experience and Expertise

Renewable Energy Group, located at 1300 South Blvd, Unit D, Charlotte, NC 28203, has a significant presence in the solar power sector. Here are some details about their experience and staff qualifications:

• Solar Installations Experience: The company specializes in solar power and provides customized solutions that meet energy needs. They are committed to delivering high-quality products and services that help customers live more sustainably.
• Staff Qualifications: The company is homegrown in Charlotte, NC, and its employees live, work, and raise their families in the community. They commit themselves to complete all projects within the timeline set with their clients using materials manufactured in the United States. They use the best of technology and tools to ensure that all jobs are done quickly while giving attention to details and ensuring everything is done correctly.

Customer Service and Support

Renewable Energy Group is committed to providing high-quality post-installation support and maintenance services. Here are some details:

• Post-Installation Support: The company offers comprehensive post-installation support to its customers. They are committed to customer satisfaction and consider it their top priority. They provide informative resources and reliable customer support.
• Maintenance Services: While specific details about the maintenance services were not found in the search results, the company’s commitment to customer satisfaction suggests that they likely offer maintenance services to ensure the optimal performance of the installed solar systems.
• Customer Service: The company has a customer-centric approach and is known for its reliable customer support. They offer free quotes and have a clear pricing policy. They handle all the planning permits and paperwork, making the process quick and easy for the customers.
• Complaints Handling: The company’s BBB profile suggests that they take customer complaints seriously and strive to resolve them in a timely and satisfactory manner. However, specific details about their complaints handling process were not available in the search results.

Local Knowledge

Renewable Energy Group, located at is well-versed in local regulations, rebates, and solar incentives. Here are some details:

• Local Regulations: The company is familiar with the local regulations in Charlotte, NC, and ensures that all their solar installations comply with these regulations.
• Rebates and Solar Incentives: While specific details about the company’s knowledge of rebates and solar incentives were not found in the search results, it’s reasonable to assume that as a major player in the solar industry, Renewable Energy Group is aware of the various rebates and incentives available to homeowners in North Carolina.
• Local Knowledge: The company is homegrown in Charlotte, NC, and its employees live, work, and raise their families in the community. This local knowledge can significantly impact the efficiency and legality of the installation process.

Installation Details

Renewable Energy Group, located at 1300 South Blvd, Unit D, Charlotte, NC 28203, is known for its commitment to quality and customer satisfaction. While specific details about whether they use in-house teams for installations or outsource the work were not found in the search results, the company’s high customer ratings and reputation suggest that they likely have a strong quality control process in place.

The company offers a range of services including panel installation and permit assistance. This suggests that they have a team of professionals who are capable of handling various aspects of the solar installation process.

Reviews

Positive Reviews

1. “Very happy I decided to install solar, which I’ve had for over a year now. Big decrease with my electric bill. The salesman was professional and still answers questions about the system when I text him. Recently had a solar panel not working as well as the others and Titan came out promptly and fixed the issue, along with followup calls and emails.”
2. “On May 24, 2023 Jeffrey ManHollan came to my door to give me a sales proposal for Solar panels. He was extremely personable and when I said I would have to think about it I did not get a hard-line sales pitch as is customary with most door-to-door sales people. Ultimately, I did decide to go with Solar and throughout the process Jeffrey was there to take care of any questions or information that I needed and Renewable Energy handled all paperwork, even with the HOA; all I needed to do was provide contact information and everything was taken care of. The installation was done in about 4 hours and the installation crew couldn’t have been more professional and answered any questions I had during the installation. My property was left just as it was which was a pleasant surprise as most contractors aren’t as diligent at cleanup. I could not be more pleased with my Solar and would highly recommend Renewable Energy Group and Jeffrey ManHollan for your Solar needs!”
3. “The consultants at the Renewable Energy group were easy to work with. They were easy to get in touch with. They had the best rates. We sat down with many other companies and the renewable energy group was by far the best option. We cannot wait to get our system installed! Thanks to Jeffrey our top of the line consultant.”

Negative Reviews

1. “Matthew is a scam solar sales guy. My electricity bill went up. My solar bill is charging me $100 of interest on my $117 payment. This guy is horrible and should legally be looked into their practice. Don’t trust this company. The company they use to finance will take advantage of you. To sign Matthew will say whatever he needs to even if he has to lie he will. Update 11/23 I called and texted Matthew back but never heard from him. This company’s installer reached out to me to try and make things better by offer to install few more panels. But she clarified they won’t install them and get 3rd party to install. I refused and asked for the amount they would spend to direct that towards my loan on the solar panels. I haven’t heard back. This month in November my solar system is suppose to be producing atleast $107 worth of credits and today is the 23rd and it has produced $33 worth only. Again don’t trust this company. Full of scam artists and people who lie.”

*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.

Source

Areas served

In North Carolina, the company is represented in the city of Charlotte.

Services Offered

• Panel Installation: The company specializes in solar panel installation. They provide customized solutions that meet the energy needs of their customers.

• Battery Storage: In addition to solar panel installation, they also offer battery storage solutions. This allows customers to store excess solar power for use when the sun isn’t shining.

• Permit Assistance: The company handles all the planning permits and paperwork, making the process quick and easy for the customers.

• Financing Assistance: They provide financing assistance to their customers, making solar power more accessible.

Brands Sold

Renewable Energy Group provides a range of services in the solar power sector. However, specific details about the types of solar panels, inverters, and batteries they offer, as well as any brand partnerships, were not found in the search results.

The company specializes in solar power and provides customized solutions that meet the energy needs of their customers. They also offer battery storage solutions, which suggests they may work with a variety of battery types.

Licenses & Certifications

Renewable Energy Group is a reputable company in the renewable energy sector. However, specific details about their state licenses, industry certifications like NABCEP, and insurance details were not found in the search results.

The company has a large team of over 900 employees in the US and 126 internationally. This suggests that they likely have a range of skills and qualifications, which may include industry certifications.

Warranty

Renewable Energy Group offers cost-effective services and products backed by a warranty. However, specific details about their warranty terms for both the products and installation work were not found in the search results.

Warranties are indeed crucial as they offer peace of mind and protection for the customer’s investment. They typically cover defects in manufacturing and workmanship, and some companies also offer performance warranties that guarantee a certain level of output for the solar panels over a specified period of time.

Payment & Financing Options

Renewable Energy Group, located at 1300 South Blvd, Unit D, Charlotte, NC 28203, offers cost-effective services and products backed by a warranty. They are committed to customer satisfaction and consider it their top priority. They offer 100% financing options available, allowing customers to start saving today with no money down.

However, specific details about their available payment and financing options such as solar loans, leases, and PPAs were not found in the search results.

Contact Information

Phone Number: (980) 505-0047

Email: matthew@renewableenergygroupusa.com

Local Office Address: 1300 South Blvd, Unit D, Charlotte, NC 28203

Headquarter Address: 1300 south Blvd, unit D Charlotte NC 28203