What customers think
Rhino Renewables Solar & Electric has a strong online reputation with positive customer reviews. Here’s what customers have to say:
- SolarReviews: The company has an average rating of 3.75 from 1 review. The reviewer praised the company for its excellent service, timely installation, and constant updates throughout the process.
- Better Business Bureau (BBB): Customers have left positive reviews on BBB as well. One customer praised the company for its professionalism, friendliness, and knowledge. Another customer appreciated the company’s informative approach and high-quality materials. Yet another customer commended the company for its thorough and efficient work.
- ConsumerAffairs: While the company’s profile has not been claimed on ConsumerAffairs, the site provides information about the company’s services and the brands of equipment it sells.
Overall, customers seem to be very satisfied with Rhino Renewables Solar & Electric’s services, praising the company’s professionalism, quality of work, and customer service.
Experience and Expertise
Rhino Renewables Solar & Electric has significant experience in solar installations and a highly qualified staff. Here are some details:
- Experience in Solar Installations: Rhino Renewables Solar & Electric began offering its services as a solar and electrical contractor in April 2020. They have expertise in residential and commercial solar PV systems. They offer a range of services including solar PV, battery backup, generators, EV chargers, and electrical contracting.
- Staff Qualifications: The team at Rhino Renewables Solar & Electric is composed of solar and electrical professionals who are committed to providing top-notch solar PV and electrical installations. The company’s founders, Jacob and Ed, bring complementary skills to the table. With Ed taking charge of sales and design, and Jacob taking care of operations, they work together, filling the gaps along the way. Their technicians are experienced and background checked. They carry all licensing and insurance to safely install your system and comply with all North Carolina and utility regulations. This includes their North Carolina electrical license and NABCEP PV installation professional certificate.
- Company Culture: Rhino Renewables Solar & Electric operates with a culture of honesty, pride in craftsmanship, continuous education, and accountability. They are committed to creating a healthier world for all, starting with their own community, one roof at a time.
Overall, Rhino Renewables Solar & Electric has a strong foundation in the fundamentals of electrical contracting, which allows them to be more effective throughout the design, permitting, interconnection, and building process. They are passionate about creating a healthier world for all, starting with their own community, one roof at a time.
Customer Service and Support
Rhino Renewables Solar & Electric offers comprehensive post-installation support and maintenance services. Here are some details:
- Maintenance Services: Rhino Renewables Solar & Electric provides maintenance for their workmanship and installed systems. They ensure that the solar systems they install continue to operate efficiently and effectively. Maintenance services can be scheduled via call.
- Customer Support: Rhino Renewables has a comprehensive system for customer support. The customer support links include: Call- (828) 417-7060, Email- sales@rhinorenewableswnc.com, Direct visit to their office at 340 Merrimon Ave, Asheville, NC 28801, United States, Direct message for inquiries at their Facebook, Twitter, and Instagram pages.
- Handling Complaints: While specific information about how Rhino Renewables handles complaints is not available, the company’s strong customer reviews suggest that they are responsive and committed to resolving any issues that may arise.
- Customer Reviews: Customers have praised Rhino Renewables for staying on top of every issue and following through with excellent work on their new solar installations. They have also appreciated the company’s thorough work and responsiveness to questions.
In summary, Rhino Renewables Solar & Electric appears to prioritize customer service and support, which is evident in their positive customer reviews and comprehensive post-installation services. However, it’s always a good idea to reach out to the company directly for the most accurate and up-to-date information.
Local Knowledge
Rhino Renewables Solar & Electric has a deep understanding of local regulations, rebates, and solar incentives, which is crucial for efficient and legal installation processes. Here are some details:
- Local Regulations: Rhino Renewables Solar & Electric is well-versed in local solar policies, utility company interconnection setups, and building codes specific to the area. They carry all licensing and insurance to safely install your system and comply with all North Carolina and utility regulations. This includes their North Carolina electrical license and NABCEP PV installation professional certificate.
- Rebates: Rhino Renewables Solar & Electric is knowledgeable about the major rebate programs available to residents of North Carolina who install a solar PV system. They ensure that their customers receive the tax benefits for going solar. Between the two programs, approximately 40%-60% of the total system cost can be sequestered through rebates.
- Solar Incentives: Rhino Renewables Solar & Electric is familiar with solar incentives such as the Federal ITC tax credit. They have a dedicated “Solar rebates” section explaining the incentives their customers are eligible for.
In summary, Rhino Renewables Solar & Electric’s familiarity with local regulations, rebates, and solar incentives significantly impacts the efficiency and legality of the installation process. Their local knowledge ensures that customers can maximize their investment in solar energy.
Installation Details
Rhino Renewables Solar & Electric appears to use in-house teams for their installations. They are an Asheville-based solar & electrical contractor providing a personalized turnkey solar installation experience. They are committed to taking home and business owners through an education-based sales process and providing an installation that leaves you with peace of mind. Their technicians are experienced and background checked. They carry all licensing and insurance to safely install your system and comply with all North Carolina and utility regulations. This includes their North Carolina electrical license and NABCEP PV installation professional certificate.
In a customer testimonial from 2021, it was mentioned that Rhino Renewables had estimated 3 days to install solar on their roof, but the process was efficiently completed within 1 and a half days. This suggests that they have a well-coordinated and efficient in-house team.
So, it seems that Rhino Renewables Solar & Electric does not outsource their work but instead uses their own in-house teams for installations, which aligns with your preference for better quality control and accountability.
Reviews
Positive Reviews
- “I just had Rhino install Solar panels on my roof at home and the experience was more than I expected. They scheduled the install for three days, it was done in a day and a half. Ed was in constant contact with updates and explanations regarding the process and what to expect. They were thorough, on time, and wonderful to work with. I felt so positive about the experience that I am having them do a proposal for my place of business. If this is the company you decide to use, you won’t be sorry.”
- “We selected Rhino Renewables Solar & Electric as our solar system designer and installer by comparing their negotiated final bid with those of two other western North Carolina solar companies and one large regional solar company. We weighed heavily the details and costs of different systems and our interpretation of the technical merits and the forthrightness of the people we talked with. We selected a near zero-metering system with some restrictions on roof location and panel array size. Rhino designed a 30 solar panel array (about 12.9 kW) using a Sol-Ark 12kW inverter/controller with a 15 kW battery backup system for those all too common nightly grid outages which happen a few times a year in our Blue Ridge area.”
- “We had a wonderful experience with the team at Rhino Renewables. They designed a solar and electrical system for our new facility and we couldn’t be happier. They were very responsive and helpful throughout the process. Would highly recommend these folks for your solar and electrical needs!”
Negative Reviews
We couldn’t find any negative reviews for Rhino Renewables Solar & Electric. It seems they have a high customer satisfaction rate.
*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.
Source
Areas served
The company has a presence in North Carolina in Asheville.
Services Offered
- Solar Photovoltaic (PV) Installation: They provide a personalized turnkey solar installation experience. Whether you are interested in a standard grid-tied system, grid-tied with battery backup, or an off-grid battery system, they are equipped to help you achieve your solar goals.
- Battery Backup: They offer an array of battery backup solutions for your off-grid, smart home, backup power needs.
- EV Charging Stations: They can install charging stations for your electric vehicle in your own garage.
- Generator Installation Services: For a backup power solution that provides power for your whole home, a gas-powered generator is a viable option. Their team of experts will size your generator based on your home or business loads and provide a turnkey installation.
- Electrical Contracting Services: They offer various electrical contracting services ranging from new home construction, light commercial, remodels, and upgrades.
Brands Sold
Solar Panels: They offer solar panels from brands such as Enphase, Solar Edge, LG, Blue Planet, and SolArk. They have dealerships with 19 major solar cell companies.
Inverters: They use a Sol-Ark 12kW inverter/controller for their solar panel installations. Sol-Ark is a well-known brand in the solar industry.
Batteries: While specific brands of batteries used by Rhino Renewables Solar & Electric are not mentioned.
Licenses & Certifications
State Licenses
- The company operates in North Carolina. However, the specific state licenses they hold are not explicitly mentioned in the available resources.
Industry Certifications
- Rhino Renewables Solar & Electric holds a NABCEP PV Installation Professional Certificate. The North American Board of Certified Energy Practitioners (NABCEP) is a well-recognized certification in the renewable energy industry.
Insurance Details
- The company mentions that they carry all necessary insurance to safely install systems and comply with all North Carolina and utility regulations. However, the specific details about their insurance coverage are not provided in the available resources.
Warranty
They provide 5 year workmanship warranty to their customers.
Payment & Financing Options
Solar Loans
- Rhino Renewables Solar & Electric does offer financing options for solar to make it more financially accessible. However, the specific details about their solar loan options are not provided in the available resources.
Leases and Power Purchase Agreements (PPAs)
- There is no specific mention of leases or PPAs in the available resources.
Incentives
- Rhino Renewables has a dedicated “Solar rebates” section explaining the incentives their customers are eligible for. This includes the Duke cash system and Federal ITC tax credit, per North Carolina laws. The Federal ITC solar tax credit is a guaranteed federal tax credit program for solar PV as well as other renewable energy projects. The program has recently been extended to the year 2032 and is calculated as 30% of the total system cost with no limit on system cost.
Contact Information
Phone Number(s): (828) 417 70 60
Email: sales@rhinorenewableswnc.com
Local Office Address: 340 Merrimon Ave, Asheville, NC, 28801
Headquarter Address: 63 Sams Branch Rd, Candler, NC, 28715
Social Media Links:
https://www.instagram.com/rhinorenewableswnc/
https://www.facebook.com/Rhino-Renewables-Solar-Electric-105994041413665/
https://www.youtube.com/channel/UCiOe0rLv6C9MrhxxddOugoA
