SolFarm Solar Co.

SolFarm Solar Co.

SolFarm Solar Co. Reviews

SolFarm Solar Co. Customer Reviews

4.6
4.6 out of 5 stars (based on 18 reviews)
Excellent89%
Very good0%
Average0%
Poor0%
Terrible11%

SolFarm Solar Co. Reviews

Last Updated: May 10, 2024Views: 434

Company Overview

Since 2012

Years in businesss

4.8

Expert rating

NC

State availability

5-year warranty post-installation against roof

Warranty

SolarEdge, Enphase, Outback Power and SMA

Solar brands

Residential Solar Financing, Commercial & Non-Profit Solar Financing, Solar Leasing

Financing options

Experienced Installer, NABCEP Certified, Trusted Solar Provider

Acknowledgement

Experienced installer

Expertise

A+

BBB Rating

3.93

SolarReviews rating

Quick Summary

  • Overall Rating: SolFarm Solar Co. has an average rating of 5.0 based on 6 reviews.
  • Years in Business: SolFarm Solar Co. was established in 2012.
  • State it Serves: SolFarm Solar Co. is located in Asheville, NC and services the Southeastern United States.
  • History: SolFarm Solar Co. was founded by Mike Diethelm, a former arborist. His connection to the natural world through tree work was part of the inspiration for the founding of this small solar company serving the Asheville area.
  • Mission Statement: SolFarm Solar Co.’s mission is to help their customers meet their sustainability goals, advance a strong local economy, and heal our planet.
  • Warranty Options: SolFarm Solar Co. provides a 5-year warranty post-installation against roof leaks caused by their installation.
  • Solar Panel Options: SolFarm Solar Co. offers consultation, system design, and installation for solar photovoltaic energy systems.
  • Payment Options: SolFarm Solar Co. offers financing options with fixed rates, zero down payment, easy approval process, and terms ranging from 5 to 30 years.
  • BBB Rating: A+

*Please note that this information is based on the latest available data and may have changed.

Company gallery

Customer reviews 

November 8, 2023

I don’t know how you have 5 stars? I tried all of last year and half of this year, waiting in between service visits for someone to actually do something. No one did. I made follow up call after follow up call and Alan made promise after

Chris
Verified
November 8, 2023

My fiancé and I hired these guys a while back and they are completely USELESS. It is SO incredibly HARD and RIDICULOUS to get any type of service from this solar company. We do not feel valued as their customers.

Krysta Barbieto
Verified
September 8, 2023

It has now been 3 years since our 8 kw system was installed by Solfarm solar. It has worked flawlessly and our power bill has all but disappeared. We had a great experience with Solfarm and highly recommend them. Everyone from Kelly , Cameron, business office, to the install crew were very helpful and knowledgeable. Keep up the great work!!

Herbert Pomfrey
Verified
May 8, 2023

We interviewed several companies before deciding on SolFarm and they were the only ones that didn’t play games with us on pricing. The workers were respectful and pleasant and did a very clean installation. They didn’t promise that our configuration would cover all of our energy needs, but it has actually worked out that way – underpromised and overdelivered…

David Berkey
Verified
May 8, 2022

SolFarm delivered a turnkey solar, battery, and generator system for our new construction home. They managed the installation of our ground mounted solar on steep terrain and at a difficult to access site. SolFarm made it possible for us

Tyler Longwell
Verified
May 8, 2022

The following are SolFarm folks who worked with me to create a unique solar system for my home. All of these folks were informed, kind, and attentive. Kelly, the sales person and the install team were especially professional. And, the owner was available if I had questions no one else could answer!

Laurie Steven
Verified
May 8, 2021

Highly recommended. Each phase of the project from discovery, to design, to install

Mike S
Verified
May 8, 2021

Kelly from SolFarm designed the perfect system for my homestead and he helped me understand and maximize the Duke solar rebate program which resulted in over $9,000 in cash rebates on top of the federal tax incentive. The crew did a great job installing the system and correcting any punch list items.

Stephen Dawson
Verified
May 8, 2020

Our solar is up and running and we are so thrilled!! No more Duke Energy bills! Our Solfarm team included Nick, Mike, Shawn and Pepe. They all were outstanding from start to finish! They were the third bid we took and obviously the most professional and truly local company that we talked to. They led us through the rebate process that went through without a hitch, they handled all interfaces with Duke and even installed two NEST thermostats for us for free. We cannot say enough good things about these kind, honest hardworking guys! They know solar and they are based in Asheville and will service our unit on a very long warranty! If you are looking for a GREAT company look no further!

Trish Hickling
Verified
May 8, 2020

We’re only a couple of months into our solar experience, but we have been very pleased so far. The entire Solfarm team is very knowledgeable and good about following up and answering questions. From our initial conversations about system function and design, working with us to create the best possible system for us and a wonderful installation to helping us with all our early questions about the live experience- understanding the meter, the online monitoring app, and walking us through the Duke rebate program, it’s been a great experience. We have full confidence in Solfarm and the technology that they have installed.

Gail Bromer
Verified
May 8, 2019

Solfarm was excellent and efficient from start to finish! They did everything they said they would and were very responsive. They also got the job done very promptly and helped me apply for the Duke rebate. Plus, they are way more affordable than any other quote I got. I would recommend them to anyone who is environmentally and economically conscious.

Lucia Derks
Verified
May 8, 2019

Sol Farm wired my new construction home to my specifications and passed all inspections first try. When I recently had an electrical Issue (not caused by them but by a faulty part) they came out very quickly and made sure it was fixed. Their guys were awesome to work with and communicated well.

Mick McGuire
Verified
May 8, 2019

We are so grateful for the Solfarm team! These guys are extremely knowledgeable, hard working, honest and just all around great people. Very professional, prompt and thorough with their work. They gave us a fair price and an excellent return on investment with our system. They kept us informed every step of the way and we were able to obtain a Duke energy rebate and income tax credit for our solar installation – a wonderful bonus for a big reduction in our energy costs! We are very happy with our system and the service we received from Solfarm. We highly recommend them for your solar needs!!

Ginger Codd
Verified
May 8, 2018

HIghly recommended. I received complete proposals from three qualified companies including SolFarm. They were responsive and helpful throughout the entire process and worked closely with me as I chose to modify some aspects of the project. The couple of times that problems occurred they took care of them quickly and courteously. I would definitely use them again.

Kerry Stanley
Verified
May 8, 2018

I reviewed other companies and found Solfarm to be the one with the best reputation. As I went through the process of talking with them, from sales to install they were informative, helpful, and professional. As an Asheville resident I want to support businesses closest to me. I’ve recommended them to all my neighbors.

Gabrielle White
Verified
May 8, 2018

When we decided to finally dive into the solar world, we didn’t know where to begin. We are so pleased to have found such an exceptional local team. Nick, Mike and the entire SolFarm crew took extreme care and thoughtfulness in implementing

Rachel Thelen
Verified
May 8, 2017

We had Solfarm install a 5.8KW system on our house in Charlotte in May. The whole experience was great. We got a clear, detailed, proposal that fully explained what we were getting (and why!). The install crew was professional (and friendly) and did a great job — clean and careful. And finally they’ve been great on follow up since the install — linking our system to the internet and helping navigate the solar rebate (yeah!). I’d highly recommend this outfit, you won’t go wrong.

John Smail
Verified
May 8, 2017

Had my solar arrays on the roof since May and continue to be very happy with everything surrounding the project. When we started on the journey I was about to pull the trigger with another company when my wife heard of Solfarm. It was painless to set up the initial appointment and within a couple of days someone came over to the house for an on-site assessment. The visit didn’t just include measuring everything but also a detailed explanation of available technologies, warranties, how things work with the power company etc. There was no sales and marketing fluff and no pressure. A couple of days later we had a quote which was better than the one I was previously ready to commit too, thus this was a no brainer. When it came time to put everything on the roof and connect the array the team at Solfarm was very flexible in working with my schedule. All team members were very friendly and Solfarm showed up as promised to get the installation done. Solfarm handled all permitting and setting up the inspection. Further, after the contract was signed and everything was on order a higher rated panel from the same company that was in the agreement became available and Solfarm ordered the higher rated panel without impact to the cost.

Robert Schweikert
Verified

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Expert review

What customers think

SolFarm Solar Co. Installers has a positive online reputation based on customer reviews. Here’s a summary of what customers have to say:

  • Overall Rating: SolFarm Solar Co. has an average rating of 4.8 based on 32 reviews, and an average rating of 3.93 based on 6 reviews.
  • Customer Feedback: Customers have praised SolFarm Solar Co. for their professionalism, attentiveness, and quality of installation. One customer mentioned that the company was engaged and attentive to their questions from sale to installation. Another customer had a great experience and was happy with everything surrounding the project.
  • Sales Process: Customers rated the sales process as 5.0.
  • Price as Quoted: Customers rated the price as quoted as 5.0.
  • On Schedule: Customers rated the company’s adherence to schedule as 4.8.
  • Installation Quality: Customers rated the quality of installation as 4.8.
  • After Sales Support: Customers rated the after-sales support as 4.8.

Experience and Expertise

SolFarm Solar Co. Installers has significant experience and qualifications in solar installations:

  • Experience: Established in 2012, SolFarm Solar Co. designs, installs, and maintains solar photovoltaic systems throughout North and South Carolina. They offer consultation, system design, installation, and service for solar photovoltaic energy systems. They also provide services like system maintenance & repair, commercial solar installations, removal & re-installation for residential and commercial solar energy systems, and installation and maintenance of electric vehicle charging stations.
  • Staff Qualifications: SolFarm Solar Co. employs several certified installers and sales reps, ensuring that you are working with professionals at the top of their fields. The team includes Mike Diethelm, the President & Founder, who is a NABCEP certified solar installer. Other team members include Kelly Gloger (Sales & Development), Cameron Donnell (Project Manager), and Lee Coleman (Applications Engineer), all of whom have years of experience in the solar industry.

Customer Service and Support

SolFarm Solar Co. Installers offers comprehensive post-installation support and maintenance services to ensure the longevity and efficiency of your solar energy system:

  • Operation & Maintenance: SolFarm performs NABCEP quality audits, preventative and corrective maintenance, and general operation tasks for systems of all sizes. Whether your system is within warranty, a SolFarm installation or someone else’s, they are happy to offer O&M services to get you up and running again.
  • Free Solar Energy System Monitoring: SolFarm will monitor your solar energy system for free, whether they installed it or not. Most systems installed in the last several years have the ability to be monitored online. Providing SolFarm with access to your dashboard will allow for them to let you know when your system needs attention and repairs.
  • Corrective Service & Maintenance: SolFarm’s certified solar energy service and maintenance team can troubleshoot and repair existing issues with your solar energy system. They are capable of working on solar energy systems, new and old, and are familiar with countless equipment brands and their components.
  • Preventative Maintenance: As no two solar energy system installations are exactly the same, each system may require a unique PM schedule geared towards the equipment installed and the age of the system. SolFarm’s experience in maintaining solar energy systems provides a great platform in producing PM schedules.
  • Customer Service: SolFarm Solar Co. is committed to providing excellent customer service. They have a dedicated staff at the ready to assist you in reaching your sustainability goals. They offer free consultation & analysis, turnkey installation, and financing assistance. Their technicians and installers are their own employees that live locally, ensuring a personal touch and commitment to the local community.

Local Knowledge

SolFarm Solar Co. Installers has a strong familiarity with local regulations, rebates, and solar incentives:

  • Local Regulations: SolFarm Solar Co. is well-versed in local regulations and requirements for solar installations. They prepare, complete, and execute all permitting, zoning, and interconnect documents and applications.
  • Rebates: SolFarm Solar Co. is knowledgeable about various rebates available for solar installations. For example, they help customers secure Duke Energy rebates, which can provide up to $6,000 off installation.
  • Solar Incentives: SolFarm Solar Co. is familiar with a variety of solar incentives. They ensure that they take advantage of any and all available incentives and rebates to save you money. This includes the Federal Solar ITC (Investment Tax Credit), which is available to businesses, homeowners, and non-profits in all fifty states. The federal ITC can be used to reduce the cost of the installation of your solar energy system and any energy storage (batteries) that are also installed.
  • Financial Assistance: SolFarm Solar Co. offers financial assistance. Their knowledgeable sales team can assist with financial options and will take advantage of any and all rebates/incentives available for your project.

Installation Details

SolFarm Solar Co. uses in-house teams for their installations. They do not subcontract their work. The technicians and installers at SolFarm are their own employees who live locally in the Asheville, NC region. This approach allows them to maintain quality control and accountability throughout the installation process. They offer turnkey installation, which includes preparing, completing, and executing all permitting, zoning, and interconnect documents and applications. So, you can rest assured knowing that you’re working with professionals at the top of their fields.

Reviews

Positive Reviews

  1. Great Overall Experience! – “The following are SolFarm folks who worked with me to create a unique solar system for my home. All of these folks were informed, kind, and attentive. Kelly, the sales person and the install team were especially professional. And, the owner was available if I had questions no one else could answer!”
  2. Solfarm performed outstandingly on all fronts for my installation – “Solfarm was engaged and attentive to my questions from sale to installation to the rebate process. They made everything easy and painless and I’m so glad I did business with them.”
  3. A great experience all the way around – “Had my solar arrays on the roof since May and continue to be very happy with everything surrounding the project. When we started on the journey I was about to pull the trigger with another company when my wife heard of Solfarm. It was painless to set up the initial appointment and within a couple of days someone came over to the house for an on-site assessment.”

Negative Reviews

We couldn’t find any negative reviews for SolFarm Solar Co. Installers. The company has a high rating and positive reviews from customers.

*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.

Source

Areas served

The company has a presence in North Carolina in Arden and Asheville.

Services Offered

  • Residential Solar: They design and install solar PV systems for residential properties, helping homeowners save money by producing their own energy.
  • Battery Backup & Off-Grid Power: They design and install systems for emergency backup power or off-grid living in remote cabins.
  • System Maintenance & Repair: Their NABCEP certified installers and licensed electricians perform preventative maintenance and troubleshooting of your solar energy system.
  • Commercial Solar: They help businesses reduce energy bills and hedge rising operating costs by going solar.
  • Removal & Re-Installation: They offer turnkey removal and re-installation for residential and commercial solar energy systems.
  • EV Charging Stations: They handle the installation and maintenance of level 1, level 2, and level 3 electric vehicle charging stations.

Brands Sold

Solar Panels: SolFarm Solar Co. uses a variety of solar panels based on the specific needs of the project. The type of solar panel used can vary based on factors such as the available space, the amount of sunlight the location receives, and the customer’s energy needs.

Inverters: SolFarm Solar Co. uses a range of inverters from leading manufacturers. The type of inverter used can depend on the size and type of the solar panel system, as well as the customer’s specific energy needs.

Batteries: SolFarm Solar Co. offers battery backup power solutions that can be used in a number of ways, and when paired with solar energy, can rapidly increase your return on investment. They work with leading solar + battery backup solutions which include options from SolarEdge, Enphase, Outback Power and SMA.

Licenses & Certifications

  • NC Electrical Contractors License #30887-Unl
  • NC General Contractors License #75257 – Unl
  • SC Electrical Contractors License
  • SC General Contractors License
  • NABCEP Certified PV Installers

Warranty

The solar equipment we install has warranties from 10 to 30 years. We have a 5 year workmanship warranty.

Payment & Financing Options

Residential Solar Financing:

  • SolFarm Solar Co. offers zero down residential solar financing.
  • They provide loan options with fixed rates.
  • The loan terms can be 5, 10, 12, 15, 20, 25, and 30 years.
  • They offer an easy approval process.
  • No payments are required until 30 days after the solar energy system is installed.
  • They allow for re-amortization once within the first 18 months.
  • The federal ITC, state tax credits, and rebates can be applied to the loan amount.

Commercial & Non-Profit Solar Financing:

  • SolFarm has developed a network of investors and lenders to fund commercial and non-profit solar energy projects.
  • Funding typically comes in the form of shorter-term (7-year) loans or longer-term (15+ year) mortgage-style loans.
  • They also have “mission-oriented” investors specifically looking for opportunities with non-profits such as churches, municipalities, and schools.

Solar Leasing:

  • SolFarm Solar Co. is one of a few solar energy installers licensed by the state of North Carolina as a Solar Energy Lessor.
  • They offer leasing options for businesses, schools, campuses, and government buildings.

Contact Information

Phone Number(s): (828) 332 3003

Email: info@solfarm.com

Headquarter Address: 739 Glenn Bridge Rd, Arden, NC 28704

Our Recommendation

When it comes to solar energy installation, the choice of the installer can make a significant difference in the quality of the installation, the cost, and the long-term performance of the system.

Expertise and Certifications

SolFarm Solar Co. boasts a team of certified solar professionals, including several NABCEP certified installers. The NABCEP certification is a respected credential in the solar industry, demonstrating a high level of competence and adherence to ethical standards. This gives customers confidence in the company’s technical expertise.

Customer Reviews

Customer reviews are a crucial factor in assessing the reliability of a solar installer. SolFarm Solar Co. has received positive reviews from customers, with an average rating of 4.8 out of 5. Customers have praised the company for its professional installation quality, adherence to schedule, and after-sales support. These reviews indicate a high level of customer satisfaction and suggest that SolFarm Solar Co. is a reliable choice for solar installation.

Warranty Terms

The company provides a 5-year warranty post-installation against roof leaks caused by their installation. This warranty offers peace of mind to customers and shows the company’s confidence in the quality of its work.

Payment and Financing Options

SolFarm Solar Co. offers a variety of flexible payment and financing options, including zero down residential solar financing, loan options with fixed rates, and leasing options for businesses, schools, campuses, and government buildings. These options make solar installation more accessible and affordable for a wide range of customers.

Based on the company’s industry certifications, positive customer reviews, strong warranty terms, and flexible financing options, we would recommend SolFarm Solar Co. Installers to anyone living in North Carolina looking for a reliable solar installer.

Head Office Location

SolFarm Solar Co.
739 Glenn Bridge Rd Arden, NC 28704

Local Offices

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