What customers think
EMPWR Solar has a generally positive online reputation based on customer reviews. Here’s a summary of what customers are saying:
- Better Business Bureau (BBB): EMPWR Solar has an average customer review rating of 3.93/5 based on 14 reviews. However, there have been 23 complaints closed in the last 3 years, with 11 closed in the last 12 months. One recent complaint mentioned a delay in receiving a promised rebate.
- ConsumerAffairs: EMPWR Solar has a high rating of 4.9 based on 46 reviews.
Experience and Expertise
EMPWR Solar has significant experience in solar installations and a well-qualified staff. Here are some details:
- Experience in Solar Installations: EMPWR Solar was founded in 20161 and has quickly become one of the Southeast’s largest solar sales and installation companies. They have installed nearly 30,000,000 watts of rooftop solar. The company has grown and flourished into one of the leaders in the Southeastern United States.
- Staff Qualifications: Professionals from the design to the installation process at EMPWR Solar are all NABCEP-certified and are well-equipped with the tools necessary to create a custom solar system for each property. The company also offers excellent sales training.
- Company Culture: EMPWR Solar has a positive work culture with high ratings for work-life balance, compensation & benefits, job security & advancement, management, and culture. The company is known for its focus on education rather than sales, and it prides itself on using only the highest quality products, offering the industry’s best warranties, and providing customers with unparalleled customer service.
Customer Service and Support
EMPWR Solar is known for its strong commitment to customer satisfaction and post-installation support. Here are some details:
- Post-Installation Support: EMPWR Solar provides quick and reliable support for any post-installation concerns. They are praised for their responsive and value-driven approach. Their dedication to making solar accessible and enjoyable has led to significant savings for clients.
- Maintenance Services: While specific maintenance services are not mentioned in the search results, it’s worth noting that solar panels generally require minimal maintenance. However, EMPWR Solar’s commitment to customer service suggests they would be responsive to any maintenance needs.
- Customer Service: EMPWR Solar has a reputation for exceptional customer service. They have a dedicated team that ensures a seamless experience from the knowledgeable sales team to the efficient installation crews. They are known for their professionalism and punctuality.
- Handling Complaints: EMPWR Solar is responsive to customer complaints. They are accredited by the Better Business Bureau (BBB) and have closed 23 complaints in the last 3 years. However, it’s important to note that like any business, some complaints do exist. For example, one recent complaint mentioned a delay in receiving a promised rebate.
Local Knowledge
EMPWR Solar has demonstrated a strong understanding of local regulations, rebates, and solar incentives, which is crucial for efficient and legal solar installations. Here are some details:
- Local Regulations: EMPWR Solar is well-versed in local development regulations. They understand the importance of integrating solar energy into local development regulations, removing barriers, creating incentives, and enacting standards. This knowledge allows them to navigate the regulatory environment effectively and ensure that their installations comply with all local codes and standards.
- Rebates: EMPWR Solar is familiar with various rebate programs. For instance, there was a mention of a $1000 rebate offered by the company. However, it’s important to note that the availability and amount of rebates can vary depending on the location and the specific solar program.
- Solar Incentives: While specific solar incentives offered by EMPWR Solar are not mentioned in the search results, the company is known for its “Buy Back Guarantee”, which could be considered a form of incentive. Additionally, they are aware of federal and state tax incentives.
Installation Details
EMPWR Solar is known for its commitment to quality and customer satisfaction. The company offers a range of services including solar panel installation, microinverters and inverters, rooftop and ground mount installations, battery back up generators, and energy efficiency upgrades. However, the search results do not explicitly state whether EMPWR Solar uses in-house teams for installations or outsources the work.
In-house installation often leads to better quality control and accountability, as you mentioned. It allows for more direct communication and coordination, which can lead to a smoother installation process and better customer service. On the other hand, outsourcing can allow a company to leverage specialized expertise and can sometimes be more cost-effective.
Reviews
Positive Reviews
- “Tara, Gen, and everyone else who helped bring bring my solar project into reality are wonderful. I at no point felt like I was being ‘sold’ on a product; I was presented with information clearly and concisely, with prices and justifications made obvious from day one. I cannot recommend them enough.”
- “Empower Solar is a great solar energy installer. I liked that they have installed both residential and local large businesses with good reputation. The salesperson, design, home roof/power inspection, and actual installation were very professional. Everything went smoothly.”
- “I had received quotes from four companies before meeting with EmPower. For price, system warranty, and ease of accessing people, EmPower beat the other three companies easily.”
Negative Reviews
- “The salesman promised a $1000 rebate and that it could take up to 6 months after installation to receive it. I’ve called month after month inquiring about my rebate and I’m told every month ‘it’s processing’. We are in month number 11 since installation and still no rebate check.”
- “Was very happy with the company until the leaks started. They said the roof was in good enough shape to put panels on. Now there’s water POURING into my house and not only are they are saying it’s not their fault, but that there were holes there before they put them on.”
- “They are now charging me hundreds of dollars to take the panels off to replace a roof that passed THEIR inspection less than a year ago. I am so surprised by the customer service for an issue I thought would be a non issue.”
*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.
Source
Areas served
In North Carolina, the company is represented in the city of Charlotte.
Services Offered
- Solar Panel Installation: They offer installation services for solar panels.
- Microinverters and Inverters: EMPWR Solar provides microinverters and inverters, which are crucial components of a solar panel system.
- Rooftop and Ground Mount Installations: They offer both rooftop and ground mount installations, giving customers flexibility based on their property’s characteristics.
- Battery Back-Up Generators: EMPWR Solar also offers battery back-up generators. These can store excess solar energy for use when the sun isn’t shining, providing a consistent power supply.
- Energy Efficiency Upgrades & BPI Pearl Certification: They offer energy efficiency upgrades and BPI Pearl Certification, which can help improve the energy efficiency of your home.
Brands Sold
Solar Panels: While specific solar panel options offered by EMPWR Solar are not mentioned in the search results, the company is known for using only Tier 1 Products. The three main types of solar panels available in the market are Monocrystalline, Polycrystalline, and Thin-film.
Inverters: Specific types of inverters offered by EMPWR Solar are not mentioned in the search results. However, the three main types of inverters available in the market are String Inverters, Microinverters, and Power Optimizers.
Batteries: Specific types of batteries offered by EMPWR Solar are not mentioned in the search results. However, the four main types of batteries available in the market are Lead Acid, Lithium Ion, Nickel Cadmium, and Flow Batteries.
Brand Partnerships: The company cooperates with the following companies: Qsells, Enphase, Solaredge, Rec, Tesla Powerwall, Franklinwh.
Licenses & Certifications
- State Licenses: EMPWR Solar operates in an industry that may require professional licensing, bonding, or registration. However, the specific state licenses held by EMPWR Solar are not mentioned in the search results. It’s recommended to check with the appropriate agency to be certain any requirements are currently being met.
- Industry Certifications: Professionals from the design to the installation process at EMPWR Solar are all NABCEP-certified. The North American Board of Certified Energy Practitioners (NABCEP) is the most respected, well-established, and widely recognized certification organization for North American solar professionals. Their certification is a mark of quality assurance that the person has met a set standard of knowledge and skills.
- Insurance Details: While specific insurance details are not mentioned in the search results, EMPWR Solar provides the best in class service with bumper-to-bumper power production and warranties available in the solar industry. This suggests that they have measures in place to protect their customers and their investments.
Warranty
EMPWR Solar offers strong warranties for both their products and installation work, providing peace of mind and protection for the customer’s investment:
- Product Warranty: EMPWR Solar provides a full 25-year parts and production warranty for panels, racking, and inverters. This means that if any of these components fail or underperform during this period, EMPWR Solar will replace or repair them at no cost to the customer.
- Installation Warranty: EMPWR Solar offers an industry-best 30-year warranty. This covers the workmanship of the installation, ensuring that the solar system is installed correctly and will operate as promised for at least 30 years.
These warranties demonstrate EMPWR Solar’s commitment to quality and customer satisfaction. They stand behind their products and workmanship, providing customers with confidence in their investment.
Payment & Financing Options
EMPWR Solar offers a variety of payment and financing options to make solar energy more accessible and affordable for their customers:
- Solar Loans: EMPWR Solar offers its own dedicated solar loan through a financing partner. This solar financing product is comprised of two loan components; a bridge and a term. The bridge loan covers the amount of the solar tax credit, and is paid back within 12 – 18 months once the tax credits are received. The term loan covers the net project cost after the tax credits, with 10, 12, and 15-year term options. The term loan monthly payments are usually lower than the pre-solar utility bill, generating immediate savings.
- Leases: Leasing solar panels absolves homeowners from system maintenance. Leasing requires no down payments or financing. Leasing agreements entail flat monthly fees for electricity usage. More and more homeowners across the country are leasing solar panels. A solar lease provides the greatest upfront savings, allowing homeowners to save immediately and save more over time (as electric rates rise), as well as benefit from predictable payments.
- Power Purchase Agreements (PPAs): With a solar power purchase agreement (solar PPA), you contract with a solar developer that pays for, installs, and maintains a solar system on your property. The developer owns the system but agrees to sell you electricity at a fixed, reduced cost per kilowatt hour (kWh) used, in exchange for letting them install the array on your property. These types of agreements are usually in place for 10-25 years, though they could span as much as 30 years.
Contact Information
Phone Number(s): (888) 367 9763.
Email: service@empower-solar.com
Headquarter Address: 529 W Summit Ave. Suite 2C Charlotte, NC 28203
