Beam Solar Co has a mixed online reputation:
Positive Reviews On TrustAnalytica, Beam Solar Co has an average rating of 5.0 based on 6 reviews. Customers have praised the company for its honesty, responsiveness, professionalism, and local expertise. They appreciate the company’s quick response times, affordability, and dedication to helping customers make smart decisions for their homes. Customers also highlighted the company’s compassion and support during difficult times.
Negative Reviews On the other hand, the Better Business Bureau (BBB) has an average customer rating of 2.45/5 based on 11 reviews. There have been 11 complaints closed in the last 3 years, all of which were also closed in the last 12 months. The most recent complaint, dated April 2, 2024, was related to service or repair issues and remains unresolved.
It’s important to note that online reviews can vary greatly, and they may not fully represent all customers’ experiences. For the most accurate understanding of a company’s reputation, it’s recommended to look at multiple sources and reviews.
Experience and Expertise
Beam Solar Co has a significant amount of experience in solar installations:
Experience in Solar Installations
- Beam Solar Co has worked on at least 65 projects over the past year.
- They have facilitated the fastest 1MW+ single-site, commercial rooftop solar installation in Australia.
- The company also conducts solar installation audits to ensure the quality and efficiency of their installations.
Staff Qualifications The team at Beam Solar Co is highly qualified and experienced in the solar industry:
- The founders of Beam Solar Co have a combined 18 years of experience helping homeowners make smart decisions about improving their homes with solar and energy efficiency products.
- Andrew Lister, the Managing Director, has 17 years’ experience in the Australian energy industry, completing projects in the commercial, industrial, and mining sectors.
- Amy Tsai, the Product Designer, is a UI/UX and visual designer with over 8 years of experience.
- Daniel Killalea and Soma Young, both Solar Engineers, have competent knowledge and skills in solar PV and battery system design and delivery, as well as analysis of performance and economics.
- Emma Faure, the Chief Operating Officer, has 15 years industry experience across the environmental sustainability and education sectors.
- Harry Binnendijk, the Head of Software Engineering, is a seasoned software developer with over two decades of experience in the industry.
Customer Service and Support
Beam Solar Co offers comprehensive post-installation support and maintenance services:
Post-Installation Support
- Beam Solar Co provides project and contract management during the installation.
- They conduct a post-installation desktop audit of project quality.
- They provide a defect liability register.
- They offer a 10-year Solar Analytics monitoring subscription.
- They provide an online portal for warranties and project documents.
Maintenance Services
- Depending on your business needs, Beam Solar Co can develop a bespoke O&M contract to ensure your system continues to perform as expected throughout its lifetime.
- They offer regular monitoring, performance reporting, and periodic inspections to guarantee that any issues are rectified as soon as they occur.
Customer Service
- Beam Solar Co is known for its responsiveness and professionalism.
- They go above and beyond to show compassion and support to customers during difficult times.
- They have a quick response time and are dedicated to helping customers make smart decisions for their homes.
Handling Complaints
- Beam Solar Co has had 11 complaints closed in the last 3 years, all of which were also closed in the last 12 months.
- The most recent complaint, dated April 2, 2024, was related to service or repair issues and remains unresolved.
Local Knowledge
Beam Solar Co has a strong familiarity with local regulations, rebates, and solar incentives:
Local Regulations
- Beam Solar Co’s EV ARC™ solar EV charging system is the fastest deployed, most scalable, lowest TCO option available; no electrical work, no construction required.
- The EV ARC™ solar EV charging system is off-grid, generates no utility bill, and can charge EVs during power outages. It provides emergency power for first responders, is wind-rated to 160 mph, flood-proof to 9.5’, and ADA compliant.
Rebates
- Beam Solar Co helps businesses assess, procure, and manage energy projects. They use your energy and bill data, weather-station data, and satellite imagery to find the optimal solar system for your site.
- They help you procure from their pre-qualified suppliers on the Beam Solar marketplace or use your in-house procurement process.
- They ensure your project is delivered on time and on budget and continuously monitor its operation to ensure it performs optimally.
Solar Incentives
- Customers can take advantage of government green energy incentive programs through Beam Solar Co, which can lead to home upgrades for as little as $0 with a new roof, AC unit, or solar system.
- Most of their customers choose their program that requires $0 upfront.
Installation Details
Beam Solar Co. appears to have a comprehensive process for implementing solar projects, which includes assessment, procurement, and management. They use satellite imagery to map the maximum solar system for your site and model the performance of hundreds of solar systems.
For procurement, they create a comprehensive brief for your preferred system and invite their registered suppliers to submit initial and final offers. This suggests that they might not exclusively use in-house teams for installations, but rather work with pre-qualified suppliers on their marketplace.
In terms of management, they provide project and contract management during the installation and for larger projects offer owner’s engineer services during the installation. They ensure real-time monitoring of your system is installed and use the data to ensure optimal system performance. This indicates that they maintain a level of quality control and accountability throughout the process.
Reviews
Positive Reviews
- “Positive reviews for Beam Solar Co highlight the company’s honesty, responsiveness, professionalism, and local expertise. The company not only provides great service but also goes above and beyond to show compassion and support to customers during difficult times, setting them apart from other solar companies. Beam Solar Co stands out for their quick response times, affordability, and dedication to helping customers make smart decisions for their homes.”
- “Unique facts about Beam Solar Co include their 18 years of combined experience in the industry, their location in Greensboro North Carolina, and their unique strategy of assessing homes for upgrades beyond just solar, such as new roofing or HVAC systems. The company focuses on helping customers increase the value of their homes, achieve financial stability through energy savings, and provide sustainable energy solutions for peace of mind.”
- “Best way to communicate is via email as phone responses are slow. Install was very good smooth and installers very helpful. System is working well. I would recommend. Only issue was that I had to chase up the certificate to get the system registered with electricity provider.”
Negative Reviews
We couldn’t find any specific negative reviews about Beam Solar Co.
*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.
Source
Areas served
The company has a presence in North Carolina in Kernersville.
Services Offered
- Assessment: They use energy and bill data, weather-station data, and satellite imagery to find the optimal solar system for your site. They map the maximum solar system for your site(s) and model the performance of hundreds of solar systems using data from your electricity smart meter, electricity invoice, and local solar output.
- Procurement: Beam Solar Co. helps you procure from their pre-qualified suppliers on the Beam Solar marketplace or use your in-house procurement process. They create a comprehensive brief for your preferred system and invite their registered suppliers to submit initial and final offers.
- Management: They provide project and contract management during the installation and for larger projects offer owner’s engineer services during the installation. They ensure real-time monitoring of your system is installed and use the data to ensure optimal system performance.
Brands Sold
Beam Solar Co. offers a range of services to help businesses implement solar projects. However, the specific types of solar panels, inverters, and batteries they offer, as well as any brand partnerships, are not explicitly mentioned in the sources we found.
They do mention that they help you procure from their pre-qualified suppliers on the Beam Solar marketplace, which suggests they might work with a variety of brands and products. They also provide real-time monitoring of your system to ensure optimal system performance.
Licenses & Certifications
- Beam Solar Co. has a license number of L29107, issued by the North Carolina State Board of Examiners of Electrical Contractors.
- They also hold a license number of 99315, issued by the North Carolina Licensing Board for General Contractors. The expiration date of this license is 12/31/2024.
- As for NABCEP certification, we couldn’t find specific information about Beam Solar Co. However, NABCEP (North American Board of Certified Energy Practitioners) is a well-recognized certification in the renewable energy industry.
- If you purchase a solar system from Beam Solar Co., it will need to be insured as part of the building insurance in case it is damaged or destroyed.
Warranty
While specific warranty options are not explicitly mentioned, Beam Solar Co does provide a 10-year Solar Analytics monitoring subscription.
Payment & Financing Options
- Solar Loans: Solar loans fund the purchase and installation of solar panels. They can be unsecured personal loans, home equity financing, or cash-out refinancing. These loans allow homeowners to obtain their solar energy system without having to invest the full amount upfront.
- Leases and Power Purchase Agreements (PPAs): While specific information about leases and PPAs offered by Beam Solar Co is not readily available, these are common financing options in the solar industry. In a lease, you pay a fixed monthly “rent” in exchange for using the solar energy system. In a PPA, you agree to pay the system owner a fixed rate per kilowatt-hour of solar energy you use.
- Pricing Plans: Beam Solar Co provides a detailed pricing plan on their website. The pricing plan includes an initial assessment fee, commission from successful solar retailers included in offers, and support during implementation and ongoing monitoring.
Contact Information
Headquarter Address: 1231 Shields Rd Ste 5, Kernersville, NC 27284-3975
Phone Number(s): Specific phone numbers are not readily available online.
Email: Specific email addresses are not readily available online.
