EnergyUnited Reviews

What customers think

Let’s explore EnergyUnited’s online reputation and customer reviews:

1. Birdeye Reviews: EnergyUnited has received 148 reviews on Birdeye, with an overall rating of 2.5 stars. While some customers have shared positive experiences, others may have had concerns. You can find more details and read customer reviews on their Birdeye profile.
2. Better Business Bureau (BBB) Rating: EnergyUnited’s BBB profile provides information about their services, complaints, and overall rating. You can check their BBB profile.
3. ScamAdviser Trust Score: ScamAdviser evaluates websites for legitimacy and safety. EnergyUnited’s website, energyunited.com, has a positive trust score. It appears to be legit and safe, based on an analysis of various data sources. However, always exercise caution and verify new websites independently. You can check their ScamAdviser report.
4. Glassdoor Employee Reviews: Glassdoor features 17 reviews submitted anonymously by EnergyUnited employees. These reviews provide insights into the company’s work environment and culture. You can explore these employee reviews on Glassdoor.
5. Company Website: EnergyUnited’s website offers information about their services, including electric and propane offerings. While the website has existed for quite some years, the owner’s identity is not fully disclosed in WHOIS records.

Remember that online reviews can vary, and it’s essential to consider multiple sources when assessing a company’s reputation. If you have specific concerns or questions, we recommend reaching out to EnergyUnited directly for personalized information.

Experience and Expertise

EnergyUnited, a respected energy company, offers renewable energy programs, including solar power options. Let’s explore their expertise and staff qualifications:

1. Solar Panel Installations:
   • EnergyUnited sells and installs solar panels.
   • They provide net metering, allowing members to use their own generated power and receive credits for surplus generation.
   • While specific upfront or monthly fees are not mentioned, you can inquire directly for precise details.
   • EnergyUnited offers a “sell all” solar energy rate.
   • They also facilitate connections with local installers.
2. Community Solar:
   • EnergyUnited operates community solar options, maintaining and ensuring the proper functioning of solar panels installed on their property.
3. Staff Qualifications:
   • EnergyUnited’s team includes highly talented individuals who work in teams, learn, grow, and advance.
   • They focus on Smart Grid technology, Electric Vehicle Charging, Sustainable Energy, and Emerging Technologies.
   • The cooperative model encourages continual improvement and empowers employees.
   • Their leadership team cultivates talent, rewards hard work, and communicates frequently with all team members.
   • EnergyUnited invests in partnerships and community support within their service area.

In summary, EnergyUnited combines technical expertise, commitment to innovation, and community impact to provide reliable solar solutions. If you’re interested in influencing the future of energy services, consider joining their team!

Customer Service and Support

EnergyUnited takes pride in providing quality service to its members/customers. Here’s an overview of their post-installation support and maintenance services:

1. Electric Service Rules and Regulations:
   • EnergyUnited ensures that electric service is available to all within its service area on a non-discriminatory basis.
   • Members/customers have the right to electric service if they establish satisfactory credit and provide necessary access to their property.
   • Various ways to establish credit include credit reporting services, cash deposits, guarantees, or prepaid billing programs.
   • Bills are due upon receipt, and delinquent accounts may incur late payment charges and potential disconnection.
2. Emergency Support:
   • EnergyUnited provides 24/7 emergency assistance for critical situations.
   • Member Support is available from 7 a.m. to 8 p.m. for general inquiries.
3. Propane Services:
   • EnergyUnited offers reliable neighborhood propane services.
   • To learn more about the benefits of propane and its applications, members/customers can contact EnergyUnited directly.
4. Handling Complaints:
   • While specific details on complaint handling are not explicitly mentioned, EnergyUnited aims to address member/customer concerns promptly.
   • Members/customers can reach out to EnergyUnited through their contact channels for resolution.
5. Maintenance and Reliability:
   • EnergyUnited endeavors to maintain the reliability of its services.
   • While uninterrupted power cannot be guaranteed, they work to provide the best and most trouble-free service possible.

Remember that excellent customer service and timely maintenance are essential for a positive experience. If you have specific concerns or need assistance, feel free to contact EnergyUnited.

Local Knowledge

EnergyUnited demonstrates a strong understanding of local regulations, rebates, and solar incentives. Here’s how they address these crucial aspects:

1. Net Metering and Renewable Energy Programs:
   • EnergyUnited offers net metering, allowing members to connect their solar panels or other renewable energy generators to the utility power grid.
   • Surplus power generated by members is transferred onto the grid, and they receive a credit on their bill for their surplus generation.
   • This arrangement encourages efficient use of self-generated power while maintaining grid connectivity.
2. Rebates for Energy Efficiency:
   • EnergyUnited provides rebates to incentivize energy-saving practices.
   • For every watt saved, they offer a rebate of $0.10.
   • These seemingly small amounts can accumulate significantly over time.
   • For instance, replacing 20 high-wattage bulbs with energy-efficient ones could save members up to $488.00.
3. Local Installers and Community Solar:
   • EnergyUnited facilitates connections with local installers for solar panel installations.
   • Their community solar program involves maintaining solar panels installed on their property, benefiting both members and the environment.
4. Energy Advisor and Savings Tips:
   • Members can use EnergyUnited’s Energy Advisor to explore ways to save on their electric bills.
   • The cooperative actively promotes energy efficiency and provides tips to help members save money.

By integrating local knowledge and adhering to regulations, EnergyUnited ensures efficient and legal solar installations for its members.

Installation Details

EnergyUnited, a utility company, may employ a combination of in-house teams and outsourced contractors for installations. While I don’t have specific details about their current practices, let’s explore the potential advantages of both approaches:

1. In-House Installation Teams:
   • Quality Control: Having in-house teams allows for direct oversight and control over installation processes. EnergyUnited can enforce consistent standards, ensuring that installations meet their specifications.
   • Accountability: In-house teams are directly accountable to the company. Any issues or deviations can be addressed promptly.
   • Expertise: In-house teams can specialize in EnergyUnited’s specific systems and procedures, leading to efficient installations.
2. Outsourced Contractors:
   • Scalability: Outsourcing allows EnergyUnited to scale up or down based on demand. They can hire additional contractors during peak installation periods.
   • Cost Efficiency: Outsourcing can be cost-effective, especially for temporary or specialized projects. Contractors may bring their own tools and equipment.
   • Flexibility: Contractors can adapt to varying workloads and geographic locations.

Ultimately, the choice between in-house teams and outsourcing depends on factors such as cost, efficiency, and the need for specialized skills. EnergyUnited likely evaluates these factors to determine the most effective approach for their installation services.

Reviews

Positive Reviews

1. “NC Solar Now did an excellent job of educating us about Solar. Their installation team did a tremendous job. They arrived early and completed the job before noon. We received our first bill from Duke Energy and it was approximately $15. We are very happy.”
2. “After getting quotes from three other solar installers, I decided to have NC Solar Now install my system in Mount Airy. They proposed to use the best panels and micro-inverters. The quote and presentation by Bob Nowoc was superior to all the others. I was impressed by the simulation software that Bob Nowoc used to show how the panels would be placed on my roof, how the sun would shine on them in each season, and estimates of how much electricity could be generated. It was the best presentation for a product I had ever seen.”
3. “We interviewed 5 companies and chose NC Solar Now! They did not try to oversell the size of the system or make us get more than we needed. Their customer service has blown us away. They were efficient with installation and have kept us in the loop throughout the process. We also got a Tesla Powerwall, and are very glad we did!”

Negative Reviews

1. “This company will send you 1 email if you are late on a payment. My wife forgot to pay the electric bill as it was supposed to be on auto pay. Somehow that got turned off. They email us a bill. She doesn’t see the bill. 2 weeks later I get a disconnection warning in the mailbox. Walk inside and my power has been shut off. They sent me a warning late and I still was charged $40 reconnecting fee. The manager was super unhelpful and didn’t seem to understand why it’s wrong to cut someone’s power off without giving then a physical warning in the mail on time. This is a money hungry company that does not care about customer satisfaction all.”
2. “Lately our power has been blinking multiple times and going out. Sometimes it comes back on and sometimes not. A lot of times it is in the evening when we are trying to prepare meals. Several weeks ago it was off 2 hrs which is not unusual. We hope you get the problems resolved very soon. Off again!”
3. “So glad we are moving away from Energy United! So many outages! So many BIG surges! I am surprised our appliances have not been damaged. We are thankful we have a generator! We also notice voltage drops so that when the AC kicks in our lights dim. I am on the phone now to disconnect and have been waiting for about 15 minutes. Every other utility has been a love person answering. It took 30 minutes to set up disconnect. With the new power company we are moving to, a LIVE person answered. It took all of 7 minutes to get set up. Also their propane service is terrible as well. We were on the auto plan and ran out of propane! We ordered fireplace logs and had to have them replaced and they still really didnt work well. The service person came out multiple times. Now they have a new app that I had to sign up for. I did and now cant get anywhere. It keep sending me back to the main page. Also they were charging a fee to make an on line payment!!”

*Please note that these reviews are based on the latest available data and may have changed. For the most accurate and up-to-date reviews, I recommend visiting the respective platforms directly.

Source

Areas served

EnergyUnited, the largest electric cooperative in North Carolina, serves members in 19 counties within the state. These counties include:

1. Alexander
2. Cabarrus
3. Catawba
4. Davie
5. Davidson
6. Forsyth
7. Gaston
8. Guilford
9. Iredell
10. Lincoln
11. Mecklenburg
12. Montgomery
13. Moore
14. Randolph
15. Rowan
16. Stanly
17. Stokes
18. Union
19. Wilkes

Services Offered

• Electricity Services:
  • • • EnergyUnited provides reliable electric service in portions of 19 counties in west-central North Carolina. These counties include Alexander, Cabarrus, Caldwell, Catawba, Davidson, Davie, Forsyth, Gaston, Guilford, Iredell, Lincoln, Mecklenburg, Montgomery, Randolph, Rockingham, Rowan, Stokes, Wilkes, and Yadkin.
      • Customers can access their accounts, receive outage alerts, and manage payments through the My EnergyHub platform.
• Propane Services:
  • • • In addition to electricity, EnergyUnited provides propane services in 74 counties across North Carolina and South Carolina.
      • Whether it’s powering appliances, heating homes, or fueling grills, EnergyUnited offers propane solutions for various needs.
• Innovation and Customer Focus:
  • • As an innovative and dynamic energy services company, EnergyUnited serves more than 124,000 electricity members in the 19 North Carolina counties they cover.
    • Their commitment to providing reliable energy and responsive customer support remains at the forefront of their operations.
• Solar Panels:
  • • • EnergyUnited offers three options for connecting a small renewable energy generation system to their electric grid.
      • However, specific details about the types of solar panels they offer are not explicitly mentioned. It’s advisable to contact EnergyUnited directly for precise information.
• Inverters:
  • • • EnergyUnited does not directly partner with any installers, but they facilitate the connection of small renewable energy generation systems to their grid.
      • PV inverters are essential components for solar energy systems. They ensure safety by disconnecting from the grid during power interruptions to prevent back-feeding onto the electric system.
• Batteries:
  • • EnergyUnited currently does not offer battery backup systems directly. However, integrating a battery backup system with solar panels can enhance energy storage and reliability.
    • For battery solutions, consider exploring third-party providers that specialize in energy storage systems.